Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes.
2. Provide families with opportunities to be involved in the service
   • Create a welcoming environment for all families using the service
   • Respond to families’ questions, concerns and requests in a prompt and courteous way
   • Encourage families to share their knowledge, skills, expertise and aspects of their family life and culture
   • Inform and create opportunities for families to contribute to the operation of the service in an advisory, consultative or decision-making role
3. Provide information to families about their child
   • Share information with families about children’s progress, relationships, interests and experiences both in and outside the service
   • Inform families promptly and sensitively of any incidents affecting their child
   • Demonstrate an understanding of each child and their family and community context
   • Implement strategies that facilitate shared decision-making with families
4. Provide information to families about the service
   • Make information about the operation of the service available to families
   • Provide information about the service in the main languages used in the community
5. Provide information about community services and resources
   • Make information available to families about community services and resources
   • Ensure that there is processes in place to maintain current contact details of community services and resources
   • Assist families to locate and contact and/or access community services and resources as required