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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Establish and maintain appropriate relationships with the person and carer
   • Communicate in a manner that develops and maintains trust and respects cultural sensitivities and individual differences
   • Maintain confidentiality and privacy of the person according to organisation policy and protocols
   • Support the interests, rights and decision-making of the person in all dealings
   • Ensure the person has information and understands their rights and the organisations responsibilities, service guidelines and costs
3. Determine the person’s needs
   • Clarify any existing requirements of the person based on previous assessments and existing individualised plan, if relevant
   • Determine the person’s goals, capacities and service needs using strategies appropriate for the person and circumstances
   • Determine the person’s needs according to government and organisation procedures, policies, standards and legislation
   • Gather information consistent with the person’s requirements and identify indicators where additional information might be required in some areas
   • Identify the person’s language and cultural or religious practices which support staff would need to adhere to or which may require change in work practices
   • Complete documentation according to organisation procedures
4. Determine safety requirements for support
   • Identify hazards that would be associated with providing support
   • Identify potential areas to minimise risk
   • Support the person to address the hazard and control risks, where the risk cannot be managed within organisation’s legitimate role
   • Complete documentation according to organisation procedures
5. Provide appropriate support staff
   • Identify best match to the person’s requirements
   • Provide necessary details to support the person
   • Provide details to work safely in the person’s home
   • Confirm organisation policies and procedures, duty of care and legislative requirements
   • Determine job role boundaries and record-keeping requirements
   • Identify any skill concerns and report need for training and other support
6. Monitor support services
   • Check the person’s functioning and progress using a range of information
   • Identify any issues and concerns may be present
   • Address any concerns with the support worker, and if necessary the person
   • Identify strategies to address concerns and issues
7. Determine the person’s needs
   • Clarify any existing requirements of the person based on previous assessments and existing individualised plan, if relevant
   • Determine the person’s goals, capacities and service needs using strategies appropriate for the person and circumstances
   • Determine the person’s needs according to government and organisation procedures, policies, standards and legislation
   • Gather information consistent with the person’s requirements and identify indicators where additional information might be required in some areas
   • Identify the person’s language and cultural or religious practices which support staff would need to adhere to or which may require change in work practices
   • Complete documentation according to organisation procedures