Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations for mediation, and how these are applied in organisations and individual practice:biascodes of conduct conflicts of interestdiscriminationduty of care human rights privacy, confidentiality and disclosurerecords management rights and responsibilities of workers, employers and clientsspecific legislation that affects mediation, including:freedom of informationtypes of court orders or other legal parameters that may impactwork role boundaries – responsibilities and limitations of the mediator and the roles and functions of support persons, lawyers and other professionalswork health and safetytypes of dispute that present for mediation in the relevant work contextprinciples and functions of the facilitation stage of mediation, including:identification, clarification and exploration of interests, issues and underlying needsconsideration of alternativesgeneration and evaluation of optionsproblem-solving and negotiationrelationship between the facilitation stage and other stages of mediationthe nature of conflict, including the dynamics of power and violencecommunication patterns in conflict and negotiationnegotiation dynamics in mediation, including manipulative and intimidating tacticsmediation processes and methods, including:overall management and conduct of a dispute resolution processstages of a mediation process, and how they can be used most effectivelyrecognition of when process is not being effectivehow to ensure fairness within procedurecriteria for exercising discretion on procedural matterstechniques for enabling participants to consider all relevant information and work towards their own decisionslimitations of mediationrole and use of private sessionshow to manage the appropriate involvement of others in the mediationthe facilitation stage of the mediation process and the techniques used to maximise positive interactionsdiverse perspectives for mediation and how these may interact with, and impact on the mediation, including:attitudes of members within a familyvariations on the agreed norms and range of behaviours culture in relation to problem-solving and dispute resolutionculture in relation to negotiation, concessions and compromisevariations in relation to written, spoken and non-verbal communicationattitudes towards physical space, venue and timeattitudes towards the role of outsiders in dispute resolutionattitudes in relation to the role of law, the courts, lawyers and professional advisersown strengths and limitations in handling the mediation process, and the boundaries of one’s roleown interpersonal communication style and the effect it has on othersown personal responses to conflict and high emotion and potential impact on mediation processcommunication techniques, including:active listening open ended questioningdirect questioningappropriate body languageparaphrasingreflectingreframingsummarisingnegotiationproblem-solvingconflict resolution rapport-buildingminimally obtrusive verbal and non-verbal behaviours to manage interruptions.