Elements and Performance Criteria
- Elements define the essential outcomes
- Identify the person’s issues that may contribute to complexity
- Invite the person to share their life experience, values, hopes, expectations and needs
- Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport
- Identify with the person the breadth of issues they are facing and any associated or impacting factors
- Listen actively to ensure experiences are heard to support exploration and validation of issues raised
- Engage in collaborative record keeping and ongoing consent
- Identify worker or service issues that may affect capacity to work with the person
- Identify strengths and limitations of worker and their expertise and experience in dealing with the person’s circumstances
- Discuss the compatibility of the service approach to the persons values and preferences to facilitate real choice
- Identify systemic and personal issues and challenges and report according to organisation procedures
- Identify environmental issues that may contribute to complexity
- Identify any limitations relating to geographical location and isolation
- Identify extent of the person’s social and support network and any indications of social exclusion or inclusion
- Identify current policies, at a state and federal level and any funding limitations or criteria
- Identify differences in other service practice environments and compatibility to the persons preferences
- Work collaboratively to prioritise needs and develop self-determined directions
- Seek agreement on the process for prioritising needs
- Prioritise needs and hopes in collaboration with the person
- In conjunction with the person, explore risks, opportunities and strategies
- Identify other members of their support network, other services or professionals they wish to involve
- Develop and agree on contingency plans as necessary
- Respond flexibly to the changing needs and circumstances of the person
- Provide and negotiate flexible responses in service provision
- Identify the person’s issues that may contribute to complexity
- Invite the person to share their life experience, values, hopes, expectations and needs
- Respond sensitively and warmly and exchange information with the person to assist in facilitating understanding of issues and establish rapport
- Identify with the person the breadth of issues they are facing and any associated or impacting factors
- Listen actively to ensure experiences are heard to support exploration and validation of issues raised
- Engage in collaborative record keeping and ongoing consent