Elements and Performance Criteria
- Elements define the essential outcomes.
- Plan to ensure clients receive services appropriate to their needs
- Review information about the client/s and their needs
- Convene and attend relevant meetings to share information on clients, in preparation for intervention strategies and case plans
- Develop and agree plan with relevant parties
- Clarify and document roles and responsibilities of relevant agencies, service providers and professionals
- Provide clients with information about the roles of different services available to them in accordance with organisation and legal requirements
- Make referrals as appropriate to meet the needs of children, young people and their families
- Implement and review plan
- Prioritise and undertake work to assure needs of clients are met within timeframe
- Focus work commitments to prioritise the clients’ needs
- Provide relevant information and updates to relevant agencies, service providers and professionals
- Routinely engage child, family and others to review the case plan and intervention strategy
- Work within ethical and legislative guidelines
- Document all procedures in accordance with organisational policies and procedures