Elements and Performance Criteria
- Elements define the essential outcomes
- Address issues associated with people who are experiencing homelessness or risk of becoming homeless
- Be aware of own personal values and attitudes regarding homelessness and take these into account when planning and implementing work activities
- Identify barriers in accessing safe, secure housing for people in specific circumstances experiencing homelessness or at risk of becoming homeless
- Where appropriate, ensure opportunities are provided for the person to participate in service planning and support activities
- Assess the personal safety of those experiencing homelessness or at risk of becoming homeless, including young homeless to ensure they are not in an unsafe situation and report and refer appropriately
- Assess issues impacting on the person’s homelessness risk or situation and modify the approach to service delivery
- Work with the person to identify and discuss potential solutions to complex issues raised, including referral to appropriate services and personnel
- Provide advice and assistance on housing options
- Support and advocate for people who are experiencing homelessness or at risk of becoming homeless
- Advocate and negotiate for services in conjunction with the person and according to the person’s needs
- Support the person to advocate and/or negotiate on their own behalf and to deal with discrimination
- Negotiate and create access pathways to support services and the full range of social and private housing providers
- Use a range of advocacy techniques that take into account differing cultural backgrounds, are age appropriate and gender sensitive
- Advocate within the community to facilitate addressing issues on behalf of people who are experiencing homelessness or at risk of becoming homeless