Elements and Performance Criteria
- Elements define the essential outcomes
- Manage arrears and tenant debt procedures
- Reconcile and prioritise accounts taking into consideration all pending adjustments
- Apply early intervention strategies to maximise sustainability of tenancies prior to consideration of any termination procedures
- Complete arrears and/or tenant debt reports which provide sufficient information to support further action
- Review and manage systems generated arrears and/or debt communication to tenant
- Review client payment history and initiate recovery action
- Calculate rents and other charges using organisation procedures and appropriate computer information systems
- Conduct rent reviews using organisation procedures and fulfilling legal requirements
- Discuss rent calculations and rent reviews with tenants and other relevant parties
- Document actions in accordance with role and organisation requirements