Elements and Performance Criteria
- Apply oral communication.
- Oral instructions are received, clarified and confirmed.
- Oral communication with others is clear, accurate and in a language suitable to the workplace.
- Oral communication uses accepted industry terminology.
- Oral communication using telephone or radio follows industry convention.
- All oral communication is confirmed and acknowledged.
- Apply visual communication.
- Visual communication used follows accepted industry practice or social convention.
- Attention of the communicating parties is obtained, confirmed and acknowledged.
- Intention of the visual communication is clarified and confirmed at each step.
- Visual communication that is unclear or ambiguous is questioned or visually cancelled.
- Instances of unclear visual communication are followed up to avoid repeated problems.
- Apply written communication and signage.
- Written communication is accessed.
- Instructions for job or daily activities are accessed and clarified.
- Regulatory authorities' and workplace documentation required to record and report work to be undertaken is completed in accordance with workplace procedures for quality, time and detail.
- Technical instructions relating to job process, criteria and equipment operations are accessed, interpreted and applied.
- Regulatory and work signage is identified, clarified and responded to correctly.
- Written detail is provided to maintain the individual's personal records.
- Information bulletins, circulars or equivalent that impact on the individual are accessed and interpreted.