The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Information may include: | results of inquiries and searchesstatements of evidencephotographssketch plansphysical evidence. |
Legislative requirements may relate to: | relevant commonwealth, state and territory legislation that affects organisational operation:occupational health and safety (OHS)environmentalequal employment opportunityindustrial relationsanti-discrimination and diversitylicensing arrangementstrade practicesprivacy requirementsfreedom of informationAustralian standards, quality assurance and certification requirementsrelevant industry codes of practice and ethicsaward and enterprise agreements. |
Organisational requirements may be outlined and reflected in: | access and equity policy, principles and practicesbusiness and performance plansclient service policies, procedures and standardscodes of conduct and codes of practicecommunication channels and reporting procedurescommunication of services offeredcomplaint and dispute resolution procedurescompliance with legislation, codes and workplace standardscontinuous improvement processes and standardsdefined resource parametersduty of careemployer and employee rights and responsibilitiesethical standardslegal policies and guidelinesOHS policies, procedures and programsorganisational mission statement, goals, objectives, plans, systems and processespolicies and procedures relating to the setting of fees and the negotiation and management of contractspolicies and procedures relating to own role, responsibilities and delegationprivacy and confidentiality policies and proceduresquality assurance and procedures manualsrecords and information management systems and processesstyle guides and other guides used to prepare documents. |
Clients may be: | architectsbuilders and developersbuilding owners and managerscorporationsengineersthe general publicgovernment agenciesloss assessors and adjustersmembers of the legal profession. |
Reporting requirements may include: | presentation of reports in a timely manneraccurate and constructive observationsverbal and written mode. |
Information sources may include: | colleagues, supervisors and managementrecords, reports and case notesinterviews and meetingsnoticesprocedural manualsspecialistsinternetlibraryindustry networksgovernment departmentsother organisationsworkshops, conferences and seminars. |
Business equipment may include: | computers and computer applicationsmodemspersonal schedulersfacsimile machinesprintersphotocopiersscanners. |
Report format requirements may relate to: | stylesequence of coveragelengthuse of appendicesenclosures and attachmentsuse of abbreviationscommon industry terminology. |
Attachments may include: | documentsphotographsvideosphysical evidencesketch plans. |