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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required knowledge and understanding include

commonwealth DDA or similar state and territory antidiscrimination legislation and regulations requiring the completion of Action Plans or similar documents

consultation processes

disability awareness

efficient and effective customer service

industry codes of practice and ethics

international codes standards regulations and practices

limitations of work role responsibility and professional abilities

occupational health and safety OHS legislation and procedures

organisational and professional procedures and business standards

privacy legislation and confidentiality requirements

processes for recording data and administering records

range of presentation formats for conveying information to participants in the Action Plan development process

research methods

principles and techniques associated with

change management

group dynamics and processes

Required skills and attributes include

analytical skills to

interpret and apply legislative requirements pertaining to disability access

interpret the impacts of the full range of disabilities and the limitations that each disability places on the individuals ability to access the environment

interpret how the full range of environmental barriers impacts on people with disabilities who may have any of many impairments

evaluate the provision of access in relation to legislative requirements

application skills to

apply relevant codes of practice and other legislative requirements to work processes

apply current Australian and international building codes standards regulations and practices

apply disability awareness to work processes

coaching skills to

develop the skills of clients and their staff

communication skills to

explain clearly information on issues relating to the provision of access

identify client needs

explain clearly benefits of the Action Plan

consult effectively with clients and their representatives

impart knowledge and ideas through oral written and visual means

use workplace equipment and communication methods

interpersonal skills to

relate to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

provide advice in a sensitive and appropriate manner

facilitate change for greater awareness of disability access

analyse own work practices and process outcomes critically

engage colleagues and share disability access knowledge

adapt to new workplace situations

literacy skills to

assess and use workplace information

read and record data

negotiation skills to

clarify client requirements

establish the contractual conditions with the client

organisational skills to

assist in the implementation of organisational policies and procedures

prepare contracts and meet contractual obligations

respond to customer service expectations

prepare and administer documentation

problemsolving skills to

develop strategies for addressing areas of access noncompliance for consideration by the client

reportwriting skills to

prepare working documentation and papers

assist in the preparation of the Action Plan documentation

research skills to

collect and interpret valid and reliable data

teamwork skills to

work effectively with other people

technical skills to

advise on processes to facilitate the development of Action Plans

facilitate group processes

encourage and facilitate planning processes

provide guidance during the changemanagement process

develop appropriate policies and programs to achieve the legislative objectives of the DDA or similar state and territory legislation

technology skills to

apply information technology and computer skills to prepare working documentation and reports

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

recognising the needs and desires of people with disabilities to engage fully in all aspects of society and their right to do so

interpreting accurately the impacts of the full range of disabilities and the limitations that each disability places on the individuals ability to access the environment

interpreting accurately how the full range of environmental barriers impact on any of the impairments that people with disabilities might have

interpreting accurately the requirements of the commonwealth DDA or state and territory antidiscrimination legislation covering the development of Action Plans or similar plans

applying an understanding of the access needs of people with disabilities to the Action Plan development process

working with senior management to obtain commitment to the development of a DDA Action Plan

using effective interpersonal skills and communication techniques to coordinate the exchange of ideas and information to support the development and implementation of an Action Plan

applying organisational management policies and procedures including quality assurance requirements

Context of and specific resources for assessment

Resource implications for assessment include

a registered provider of assessment services

competency standards

assessment materials and tools

suitable assessment venueequipment

workplace documentation

candidate special requirements

cost and time considerations

Validity and sufficiency of evidence requires that

competency will need to be demonstrated over a period of time reflecting the scope of the role

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clientbrief may include:

written instructions detailing requirements of the access consultant.

Action Plan:

goals and targets to ensure that results are measurable

suggested evaluation techniques

is developed through:

a review of current business practices

devising policies and programs

setting goals, targets and timeframes

devising and incorporating evaluation strategies

appointing persons to be responsible for the implementation of the Action Plan

communicating the Action Plan to staff in the client's organisation.

Policies and programs may include:

developing a complaints procedure for staff and customers - supporting programs could include publicising the complaints procedure to staff and customers, and training staff to handle complaints appropriately

incorporating the Action Plan into mainstream business planning - supporting programs could include integrating Action Plan considerations into business marketing, communication and training programs

increased disability awareness amongst staff - supporting programs could include regular disability awareness training for all existing staff, disability awareness training as a component of new staff induction procedures, mentoring staff, and the active recruitment and employment of people with disabilities

informing employees about the Action Plan - supporting programs could include disability awareness training to educate staff about their role in implementing the Action Plan, and supervisors being accountable for the performance of staff in relation to the Action Plan

publicising the organisation's commitment to people with disabilities - supporting programs could include removing physical access barriers, removing communication barriers, marketing the organisation's disability awareness initiatives, employing people with disabilities, and disability awareness training for staff

removing communication barriers - supporting programs could include providing information in alternative formats, improved information technology, appropriate signage for the vision impaired and training staff in sign language

removing physical barriers to access - supporting programs could include conducting an access audit and implementing the correctional renovations

reviewing and evaluating progress of the Action Plan - supporting programs could include monitoring program implementation against targets and timeframes, and evaluating it against Action Plan goals.