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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine work site requirements.
   • Work site areas to be cleaned are assessed, and scope of cleaning work is clarified with client or nominated representative.
   • Detailed client needs and expectations for cleaning different areas of work site are determined and recorded according to company requirements.
   • Special requirements arising from site characteristics or client requests are identified according to company and health and safety requirements.
   • Client’s reporting requirements are clarified and reporting format negotiated and developed according to company requirements.
2. Analyse resource requirements of required cleaning tasks and provide resources.
   • Shift arrangements, number of cleaners, and specific skill levels required to meet client needs are determined.
   • Numbers, skills and availability of cleaners are analysed to identify shortfalls and recruitment procedures are initiated according to company procedures.
   • Work schedules are developed and suitably qualified cleaners are assigned to shifts and work site cleaning areas according to health and safety and company requirements.
   • Human resource requirements and staff schedules are assessed or reorganised according to company procedures when contingencies and special requests from clients arise.
3. Communicate and monitor work requirements.
   • Cleaning team members are advised of work requirements according to company requirements.
   • Cleaning schedule checklists are prepared and displayed at work site as required, and cleaning team is briefed using checklists.
   • Work site audit schedule and checklist are prepared according to client needs and company procedures.
   • Work team members’ understanding of their tasks and responsibilities is confirmed according to company requirements.
   • Regular work site audits are conducted to ensure compliance with customer needs, cleaners’ performance is monitored, and adjustments to work practices are made according to company requirements.
   • Restrictions affecting completion of work or changes in client needs are identified and work schedules are adjusted according to company requirements.
   • Client reports are prepared and processed according to agreed procedures.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Work site areas must include:	wet areas food service areas general office areas public areas.
Health and safety requirements must include:	access to communication devices when working alone compliance with Safe Work Australia regulations and guidelines electrical equipment test and tag compliance emergency response procedures environmental controls hazard signs and barricades health and safety induction and refresher training manual handling techniques processes for safely dispensing chemicals risk assessment procedures, including: hierarchy of control job safety analyses (JSA) for low-risk situations safe work method statements (SWMS) for high-risk situations incident reporting safety data sheets (SDS) selection and use of required personal protective equipment (PPE) storage and maintenance of equipment according to manufacturer specifications use of first aid according to SDS information.
Work requirements must include:	work schedules individual tasks cleaning methods quality standards supplies to be used storage arrangements.

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Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also:

schedule and monitor cleaning staff for cleaning operations in one of the following types of premises:

wet areas

food service areas

general office areas

public areas

clarify details of the cleaning work requirements for the above premises, including:

timing of access to work site and specific access and egress points

completion times and dates

details of different cleaning tasks

dress and presentation requirements

need for cleaners to communicate while on site with client or members of the public

required use of signs and barricades

work site contact persons.

In doing the above work, the person must:

analyse work order and assess resource requirements

comply with company requirements relating to staff scheduling, including award or enterprise agreements

develop work schedules for cleaning tasks, ensuring that scheduling and resourcing meet client and company requirements

implement effective system for monitoring the completion of cleaning work order

identify and supply equipment, personal protective equipment (PPE), chemicals and consumables to work team.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

company processes and procedures, including those relating to:

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

identifying hazards and controlling risks

injury, dangerous occurrence and incident reporting

work health and safety (WHS) procedures

key requirements of legislation, regulations, codes of practice and industry advisory standards relating to scheduling cleaning staff, including award or enterprise agreements

mathematical methods required to calculate resource requirements specific to work order

product knowledge, including:

chemicals and their uses

cleaning equipment and its uses

surfaces and effective and compatible cleaning methods

types of restrictions that may affect volume of work and procedures for addressing contingencies that arise, including assessment of:

amount of cleaning anticipated

client activities at the work site during scheduled cleaning times

team member level of literacy and communication skills

faulty or unsuitable equipment

site accessibility

site hazards

skills of work unit or team

staffing resources

time limitations

routes of entry and potential symptoms of exposure to chemicals

safe work practices for using:

chemicals

equipment, including PPE

work order specifications.

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