This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as legislation regulations contracts contract notes sale authority documents and Certificates of Title

computing skills to access agency and resource databases use standard software packages send and receive emails access the internet and web pages and complete and lodge standard documents online

decision making and problem solving skills to analyse situations and make decisions associated with the sale of property

literacy skills to access and interpret a variety of texts including contracts prepare general information and papers prepare formal and informal letters reports and applications and complete prescribed forms

negotiation skills required for interacting with sellers and buyers

numeracy skills to calculate and interpret data such as deposits entitlements and commissions

planning organising and scheduling skills to undertake workrelated tasks such as preparing correspondence organising deposits and arranging property inspections

research skills to identify and locate documents and information relating to the sale of property

risk management skills to identify risks associated with discussing sale and purchase options with sellers and buyers

selfmanagement skills to organise own work deliver quality customer service and effectively manage competing demands

teamwork skills to work effectively in and promote communication between sales property management and administrative teams in an agency environment

verbal communication skills required for facetoface communication with real estate sellers and buyers

Required knowledge and understanding

agent entitlements and commissions

contract law in the real estate industry including agent liability for breach of contract and negligence

ethical and conduct standards relevant to licensed real estate agents and real estate representatives

key principles of consumer protection and privacy legislation

key principles and terminology of property law

legislative limitations on agency practice

offences and penalties under legislation

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

consumer protection fair trading and trade practices

employment and industrial relations

financial services

OHS

privacy

property sales

risk and risk management strategies

roles and responsibilities of estate agency personnel in relation to the sale of property

sales process including ways of obtaining listings methods of selling property strategies for marketing property and the process for settling the sale of property

trust funds and legislative controls on trust funds

Overview of assessment

This unit of competency could be assessed through case studies demonstrations practical exercises and targeted written including alternative formats where necessary or verbal questioning relating to the legal and ethical requirements of property sales The case studies demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

ability to communicate effectively and accurately with clients

application and knowledge of ethical and conduct standards and key principles of consumer protection and privacy in relation to the sale of property

application and knowledge of the sales process including ways of obtaining listings methods of selling property strategies for marketing property and the process for settling the sale of property

application and knowledge of accurately completing statutory and agency sales documentation including authorities and contracts

application and knowledge of the legislation and regulatory framework relevant to the sale of property

application and knowledge of the role and responsibilities of the agent in the sale of property including the legislative restrictions on agents purchasing property and the controls and sanctions associated with secret commissions

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Land tenure systems may include:

Legislation may include:

Certificate of Title may include:

Types of property ownership may include:

Effective communication strategies may include:

Listings may include:

Methods of selling property may include:

Sale authority agreements may include:

Statutory statements required to be prepared by sellers may include:

Contractual documents may include:

Roles and responsibilitiesof agent in sale of property may include:

Restrictions on agentspurchasing property may include: