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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Enquiries from prospective commercial tenants may be received through:	email inspections office open houses referral telephone website.
Appropriate rapport relates to use of techniques that:	establish and build confidence and trust in the agency and its representatives make the commercial tenant feel valued promote and maintain an effective relationship with the commercial tenant.
Commercial tenant requirements may include:	access to transport and facilities buildings car parking facilities finance fit-out lettable areas location partitions price properties renewal of lease shared facilities space size of property style of property.
Appropriate interpersonal communication techniques may include:	active listening providing an opportunity for commercial tenants, owners or lessors to clarify their understanding of the lease process soft questioning and seeking feedback from owners, lessors or commercial tenants to confirm own understanding of their needs and expectations summarising and paraphrasing to check understanding of owner, lessor or commercial tenant's message using appropriate body language.
Agency services may include:	identify client requirements monitor lease arrangements finalise statutory documentation negotiate lease search and select property.
Fee structure may include:	engagement fee standard fee for particular services variable fee, such as percentage of lease price.
Informationon properties that meet commercial tenant's requirements may be obtained from:	advertisements business brokers licensed real estate agents property developers private listings professional and business networks property websites stock and station agents.
Reliable methods may include:	checklists cost data analysis expert and peer review interviews observation property inspection questionnaires reports review of quality assurance data search of local government records.
Relevant people may include:	architects building consultants clients colleagues consumers government officials industry professionals and members of industry associations legal representatives licensed real estate agents
	planners professional service providers property developers supervisors tradespeople.
Verifiable evidence may include:	guarantees for work performed inspection checklists, records and notes plans and specifications property reports qualitative and quantitative data lease figures visual assessment of the physical and aesthetic aspects of the property.
Specialist advice may include:	architects bankers and financiers builders government officials industry professionals and members of industry associations investment consultants licensed real estate agents planners solicitors subcontractors supervisors and colleagues technical experts valuers.
Reports may be:	verbal written.
Commercial tenant instructions on lease of property may include:	deposits fixtures and fittings price range property characteristics security deposits and bonds special conditions statutory documentation term of lease.
Effective negotiation techniques may include:	analytical skills listening techniques non-verbal communication skills personal attributes presentation techniques questioning techniques speaking skills.
Effective techniques for dealing with conflict and breaking deadlocks may include:	calling in a third party clarifying the positions of both parties deferring the decision preparing a compromise restating the position summarising the progress to date.
Effective techniques for closing lease negotiations may include:	alternate option close assumption close competition close customer close deal or concession close direct close indirect close summary-of-benefits close time-driven close.
Terms and conditions of lease may include:	default provisions dispute resolution process duration equipment and services general rules that apply to all lessees in property goodwill gross and nett lease GST insurance options for extending period of lease outgoings permitted uses and access, including: car parking competitors expansion or sale of business hours of operation licences rights to use common areas zoning personal guarantees power of attorney rent, including: method of calculation rent increases renewal, including: option to renew renewal period rent repairs and maintenance security
	security bond or deposit tenancy mix termination.
Agency services may include:	property development property leases property management.

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CPPDSM4023A - Act as a tenant's agent

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement