Elements and Performance Criteria
- Determine property maintenance requirements.
- Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements.
- Industry benchmarks are reviewed to determine maintenance intervals and other requirements.
- Work health and safety (WHS) and other legislative requirements are interpreted and incorporated into maintenance requirements.
- Develop property maintenance program.
- Property maintenance program is established in line with owner instructions, legislative requirements, and agency practice.
- Reliable and efficient maintenance methods are identified in line with agency practice.
- Maintenance costs are established.
- Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate.
- Safety and security requirements are incorporated into maintenance program.
- Criteria for selecting tradespeople and other service providers to provide repair and maintenance services are established.
- Register of tradespeople and other service providers is compiled and maintained.
- Property maintenance schedule is established.
- Systems for recording and implementing property maintenance requirements and reporting to owners are established.
- Aspects of maintenance program requiring specialist advice are identified and assistance is sought as required.
- Establish key register.
- Implement property maintenance program.
- Property maintenance program, including agency fees, is presented to owners for discussion and approval.
- Property maintenance program is implemented in line with owner instructions, legislative requirements, and agency practice.
- Regular reports on property are provided to owners.
- Agency fees for property maintenance services are recorded and billed to owner.
- Monitor security of managed properties.
- Security risks associated with managed properties are identified and documented.
- Causes and potential impact of security risks on agency, clients and other stakeholders are determined.
- Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.
- Review property maintenance program.
- Property maintenance program is reviewed in consultation with client.
- Outcomes of review are prepared in required format, style and structure and presented to owners within agreed timeframes.
- Recommendations for improving property maintenance program are presented to owners and other relevant people in line with agency practice.
- Documentation on property maintenance is produced and maintained using business equipment and technology.