Elements and Performance Criteria
- Screen tenant or lessee enquiries.
- Enquiriesfrom potential tenants or lessees regarding lease of rural property are handled promptly to enable high quality service delivery in line with agency requirements.
- Appropriate rapport is established with potential tenants or lessees.
- Enquiries from potential tenants or lessees undergo screening to determine their preferences, needs, financial limits and capacity to pay, in line with agency practice, ethical standards and legislative requirements.
- Factors likely to influence the lease of rural properties are identified and potential tenant or lessee intentions are clarified.
- Discussions with potential tenants or lessees are undertaken using promotional materials and effective interpersonal communication techniques to identify and match stated requirements with known listings.
- Strategies for assisting potential tenants or lessees to decide to view properties are implemented in line with agency practice, ethical standards and legislative requirements.
- Matters being disputed are analysed and evaluated in line with agency practice and market expectations to enable resolution.
- Agency records associated with prospective tenant or lessee enquiries are completed in line with agency practice.
- Undertake property inspection.
- Need for property inspection is clarified with owner and potential tenant or lessee.
- Appointments are made for property inspections in line with agency practice, ethical standards and legislative requirements.
- Preparations are made for property inspection in line with agency practice.
- Procedures for rural property inspections, including key control, prospective tenant or lessee property orientation, and strategies for ensuring security of property, are implemented in line with agency practice.
- Promotional material on the property is used to describe main features of the property and agency tenancy or lease arrangements.
- Effective questioning techniques are used to clarify prospective lessee or tenant interest in property.
- Agency documentation associated with inspections is completed in line with agency practice.
- Obtain and review tenancy or lease applications.
- Tenancy or lease applications are reviewed in line with legislative requirements and agency practice to ensure that they are complete and accurate.
- Applicant references are checked and results recorded in line with legislative requirements, ethical standards and agency practice.
- Application processes are reviewed to ensure compliance with legislative requirements, ethical standards and agency practice.
- Procedures for gaining owner approval for tenancy or lease are implemented in line with legislative requirements, ethical standards and agency practice.
- Effective negotiation techniques are used to persuade and reach agreement between owner and tenant or lessee on terms of tenancy agreement or lease.
- Selected applicant is notified and details are recorded in agency systems.
- Complete tenancy or lease documentation and place tenant or lessee in property.
- Tenancy agreement or lease documentation is produced and completed in line with agency practice, legislative requirements and owner instructions.
- Procedures for placing new tenant or lessee in property are implemented in line with legislative requirements, ethical standards and agency practice.
- Required government fees and duty are paid in line with legislative requirements.
- Security deposits are obtained, deposited and recorded as required by agency practice and legislative requirements.
- Tenancy agreement or lease documentation is served to relevant parties in required timeframes.
- Record tenancy or lease arrangements.
- Tenancy or lease database is updated to record details of tenancy or lease arrangements in line with agency practice.
- Trust account transactions are accurately recorded to show moneys taken in and disbursements made according to agency practice, legislative requirements, and tenancy agreement or lease documentation.