The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Facilities may include: | car parkingchild care centrescommunity centreseducational facilitiesmeeting placesofficessecurity facilitiessport and recreation venues. |
Relevant people may include: | agentsclientsengineers and technicianslegal representativesmanagement and colleaguesproperty ownerstechnical expertstenants. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plans |
| OHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Client needs may relate to: | financial performanceorganisational culture, structure and value processorganisational industry directionorganisational physical infrastructurepolitical and social issuesworkforce productivity. |
Consultative processes may include: | face-to-face meetingstelephone, facsimile and written communication. |
Legislative requirements may be outlined and reflected in: | Australian standardsgeneral duty of care to clientshome building requirementsprivacy requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSrelevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Specialist advice may be sought from: | architectsbuildersbusiness consultantsgovernment officialsinvestment consultantsmembers of industry associationsplannersreal estate agentssolicitorssubcontractorstechnical expertsvaluers. |
Information may include: | capital management planscompany asset documents and registersconservation plansdepreciation schedulesenvironmental, energy and safety plans and guidelinesfinancial documentslandscape planning documentsmaster planning documentsqualitative and quantitative datareports and inventoriesrisk management plansurban design studies. |
Data analysis methods may include: | computer modellingcritical analysisexplorative, descriptive, causative or predictive methods, and may include:mathematical calculations probability analysisproblem solving |
| quantitative and qualitativetime series recognition. |
Recommendations may include: | development of plansdisposal of assetsenergy efficiency measuresfeasibility studiesfunding optionsimprovements to quality of the workspace for employeesinformation technologynew assetsnew building or landscape designpotential for sale, sublease, out-lease or lease terminationrefurbishment or fit-outrelocationsecurityspace use and allocationwaste disposal measures. |
Feedback may be obtained from: | clients and colleaguesdocumentation and reportsquestionnairesregular meetings. |
Presented advice may incorporate use of: | company logo or letterheadgraphics and picturesparticular software applicationstandardised formstables and charts. |
| |