Elements and Performance Criteria
- Manage own work performance as a home sustainability assessor.
- Personal qualities required for effective home sustainability assessment are identified and demonstrated.
- Effective communication strategies are used to establish rapport with client, determine client needs, give accurate advice to client, and provide follow-up services.
- Own work responsibilities, priorities and accountabilities are met within required timeframes.
- Work performance is consistently maintained in different work locations and situations.
- Difficult workplace situations are identified, addressed safely and in a professional manner, and concluded positively.
- Personal presentation requirements are identified and met.
- Situations in which specialist advice is required are identified and sources of specialist advice on home sustainability practices and assessment are determined.
- Set and meet own work priorities.
- Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.
- Activities are managed effectively to accomplish personal, team and organisational goals and objectives.
- Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.
- Develop and maintain professional competence in providing home sustainability assessment services.
- Own strengths and weaknesses are assessed against job requirements, industry competency standards, and other relevant benchmarks to determine own professional development priorities and required action.
- Feedback on own performance is regularly sought from clients and others, and is used to improve professional competence.
- Management skills relevant to work as a home sustainability assessor are identified and developed to enhance performance.
- Participation in professional networks and associations is used to enhance skills, knowledge and relationships.
- Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to home sustainability assessment are planned and implemented.
- Model ethical practice relating to home sustainability assessors.
- Ethical and conduct standards are identified and applied when providing services to clients.
- Own liability for breach of contract and negligence is identified.
- Own understanding of ethics and conduct standards is confirmed with relevant people to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.
- Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.
- Meet industry accreditation requirements relating to home sustainability assessors.