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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

identifying and clarifying the objectives purpose and context of meetings

organising meeting business to ensure that sufficient time and resources are available

providing the right level of leadership to progress the purpose of the meeting

discouraging digressions unhelpful arguments and negative trends in discussions

actively listening summarising paraphrasing and clarifying to reach mutual understanding

identifying interpersonal styles and participation methods of a range of different participants

using questioning and paraphrasing to progress decision making

making contributions to the meeting that are clear concise relevant and constructive to the achievement of the meeting purpose

Required knowledge

organisational protocols for preparing convening and chairing meetings

leadership styles and methods

techniques for consultation participation and conflict management

principles of active listening questioning clarifying and rephrasing

different cultural practices and expectations for consultation and decision making including who should participate and how long it should take

ways of adapting communication to meet different information needs and circumstances of different audiences

strategies to make people feel confident and assured in their participation and contributions

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit should be assessed in the workplace with demonstration of performance in chairing meetings in the range of different meetings encountered in the workplace Some criteria for performance in this unit may have to be assessed in specially constructed exercises such as simulations or role plays

Evidence should be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to organise and chair meetings in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when preparing convening and chairing meetings in the workplace including coping with difficulties irregularities and breakdowns in routine

copies of legislation policies procedures and guidelines relating to workplace communication and meeting protocols

access to appropriate learning and assessment support when required

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or where this is not possible in a simulated exercise

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

simulations or role plays

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Participants attending the meeting should include people who:	are known, from inside the organisation or work unit are from a range of different levels in the organisation have different personal and cultural values and expectations may be cooperative and supportive of the agenda may be uncooperative and challenging are from outside the organisation act for purposes of other organisations and agencies are forming a new group belong to an existing group.

Organisational requirements may include:	policies, procedures and protocol around membership of meetings and any representative roles and responsibilities terms of reference of committees and decision-making bodies recording and reporting requirements organisation's information management system legal or statutory requirements of the meeting body code of conduct environmental and sustainable practices.

Meeting protocols should include:	application of formal meeting procedures informal meeting procedures consensus decision making democratic decision making application of constitutional requirements application of terms of reference.

Leadership styles and methods include:	techniques for initiating action and directing decision making strategies for presenting a confident, assured and direct manner in challenging situations strategies for saying no to unreasonable expectations maintaining ethical practices and beliefs in the face of opposition techniques for building relationships of trust, including with people from different cultures strategies for acknowledging and respecting the attitudes and beliefs of others without necessarily condoning them maintaining fair and equitable outcomes techniques for promoting active and genuine participation and ownership.