This section describes the essential skills and knowledge and their level required for this unit

Required skills

applying legislation regulations and organisational policies procedures and practices relating to coordinating work groups

using effective communication techniques especially related to negotiation mentoring facilitation and team collaboration and cooperation

providing leadership supervision and performance feedback

undertaking problem solving and conflict management in a team environment

applying procedures relating to occupational health and safety equal employment opportunity equity and diversity in the context of coordinating a work group

applying a range of different performance development approaches

reporting on the achievement of work outcomes

Required knowledge

legislation regulations policies and procedures relating to protocols and guidelines in the context of coordinating a work group

organisations environmental and sustainability practices

strategies for performance development in the workplace

principles of effective team operation

principles of human resource management

principles of conflict resolution

principles of group processes and group dynamics

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit should be assessed in the workplace or where this is not feasible in a suitable simulation applying the context and material of the workplace and its requirement Assessment should include the opportunity to demonstrate evidence from work in the wider community Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments

Evidence will be required of performance in a range of variables required by the work site and the defined work role and responsibilities

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to coordinate a work team in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating a work group including coping with difficulties irregularities and breakdowns in routine

copies of legislation policies procedures and guidelines relating to the provision of leadership and coordination of work groups

access to appropriate learning and assessment support when required

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or where this is not possible in a simulated exercise

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

case studies

scenarios

simulations or role plays

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Work group may include:

Relevant information affecting the work group could include:

Standards may include:

Training and development opportunities may include: