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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Monitor and maintain access to venues
   • Check items associated with access to venues before customers arrive to ensure functionality
   • Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations
   • Check areas regularly for safety and comfort of customers
   • When monitoring restricted access areas, check identification and allow only authorised personnel to enter
   • Restrict access to auditorium until clearance is obtained
2. Monitor crowds
   • Identify the maximum number of customers areas can accommodate
   • Control queues firmly and courteously
   • Monitor crowd size to ensure that maximum numbers are not exceeded
   • Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures
   • Identify problems or conflict promptly and take action to rectify or refer to relevant personnel
   • Monitor crowd behaviour and promptly report problems to appropriate personnel
   • Communicate with colleagues and customers in a courteous manner at all times
3. Complete post-event procedures
   • Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event
   • Complete workplace documentation as required
   • Seek feedback on own work performance to identify areas for future improvement

Performance Evidence

Evidence of the ability to:

monitor entry to a venue by patrons on at least two occasions in line with venue procedures

effectively communicate with crowds and quickly resolve conflicts as they arise

work effectively in a team environment.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

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Knowledge Evidence

To complete the unit requirements the individual must:

describe typical venue policies and procedures in relation to restricted items, and security and monitoring

provide examples of work health and safety issues and regulations in relation to crowd control

provide examples of protocols for contacting emergency or security services, including local contacts

describe typical formats for identification worn by those associated with performances, sessions or events.

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