1. Check and process tickets
   • Check tickets/passes for validity and seating location and process in accordance with organisational procedures
   • Take appropriate action should any problems arise with tickets/passes
   • Provide patrons with accurate auditorium information and advise if any special restrictions or requirements apply
2. Seat patrons
   • Encourage patrons to enter the appropriate location in accordance with public announcements
   • Deal with queues to ensure that patrons are seated efficiently and quickly and that the performance is not delayed
   • Monitor crowd movement and take appropriate action to address problems
   • Direct patrons to their seat location or guide patrons to seats, ensuring their safety
   • Deal with any seating problems, take remedial action according to individual level of responsibility and enterprise procedures
   • Identify patrons with special needs and provide special assistance to seat them at the most appropriate time for the comfort and convenience of all patrons
   • Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time
   • Observe safety requirements and regulations at all times in accordance with organisational procedures
3. Monitor entry to and from the auditorium
   • Close auditorium doors in time for the performance/session/event and continually monitor
   • Assist any patrons to safely exit and re-enter the auditorium at appropriate times
   • Clear the auditorium of patrons at the conclusion of the performance/session/event in accordance with safety requirements and regulations
   • Tidy and/or clean the auditorium and secure, as required

Not applicable

Underpinning skills and knowledge

Assessment must include evidence of the following knowledge and skills

formats and features of tickets as appropriate to the organisation or industry sector

typical procedures for ushering patrons

layout of the auditorium all entrances exits

seating configuration of the auditorium and various pricing categories

performancessessionevent times start conclusion intermission

special seating facilities and services available to people with special needs

procedures for assisting people with specials needs to and from their seats

procedures for late admissions

methods of crowd control

literacy skills sufficient to read and interpret tickets

numeracy skills sufficient to count tickets seats

safety issues and regulations particularly in relation to the ushering of patrons

Linkages to other units

This unit has strong linkages to the following units and combined training andor assessment is recommended

CUFSAFB Follow health and safety and security procedures

CUFSAF01B - Follow health and safety and security procedures

CUEFOHA Monitor entry to a venue

CUEFOH10A - Monitor entry to a venue

Critical aspects of evidence

The following evidence is critical to the judgement of competence in this unit

ability to check and process tickets and seat patrons customers efficiently

ability to identify and resolve seating problems

provision of special assistance to those people who have special seating needs

knowledge of typical procedures used for ushering patrons

Method and context of assessment

The assessment context must provide for

the ushering of patrons within an operational venue environment eg a cinema live theatre conference centre

interaction with and involvement of a customer group to be seated and to whom special assistance can be provided

provision of multiple types of assistance to ensure varying customer needs can be met

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge and might include

direct observation of the candidate ushering patrons within a venue

direct observation of the candidate providing special services to those people who have special needs

role plays to assess ability to resolve seating problems

written or oral questions and tests to assess knowledge of the auditorium seating layout and procedures eg safety and security special needs procedures

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Resource requirements

Assessment of this unit requires access to

a venue where performancescinema sessionsevents take place

ticketspasses

Key competencies in this unit

Key competencies are built into all workplace competencies The table below describes those applicable to this unit Trainers and assessors should ensure that they are addressed in training and assessment

Level Perform

Level Administer and Manage

Level Design and Evaluate

Collecting organising and analysing information

Checking tickets for validity

Communicating ideas and information

Providing performance advice

Planning and organising activities

Ensuring patrons are seated in adequate time

Working with others and in teams

Agreeing split of ushering duties with colleagues

Using mathematical ideas and techniques

Checking times of performances

Solving problems

Seating late arrivals

Using technology

Not Applicable

Underpinning skills and knowledge

Assessment must include evidence of the following knowledge and skills

formats and features of tickets as appropriate to the organisation or industry sector

typical procedures for ushering patrons

layout of the auditorium all entrances exits

seating configuration of the auditorium and various pricing categories

performancessessionevent times start conclusion intermission

special seating facilities and services available to people with special needs

procedures for assisting people with specials needs to and from their seats

procedures for late admissions

methods of crowd control

literacy skills sufficient to read and interpret tickets

numeracy skills sufficient to count tickets seats

safety issues and regulations particularly in relation to the ushering of patrons

Linkages to other units

This unit has strong linkages to the following units and combined training andor assessment is recommended

CUFSAFB Follow health and safety and security procedures

CUFSAF01B - Follow health and safety and security procedures

CUEFOHA Monitor entry to a venue

CUEFOH10A - Monitor entry to a venue

Critical aspects of evidence

The following evidence is critical to the judgement of competence in this unit

ability to check and process tickets and seat patrons customers efficiently

ability to identify and resolve seating problems

provision of special assistance to those people who have special seating needs

knowledge of typical procedures used for ushering patrons

Method and context of assessment

The assessment context must provide for

the ushering of patrons within an operational venue environment eg a cinema live theatre conference centre

interaction with and involvement of a customer group to be seated and to whom special assistance can be provided

provision of multiple types of assistance to ensure varying customer needs can be met

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge and might include

direct observation of the candidate ushering patrons within a venue

direct observation of the candidate providing special services to those people who have special needs

role plays to assess ability to resolve seating problems

written or oral questions and tests to assess knowledge of the auditorium seating layout and procedures eg safety and security special needs procedures

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Resource requirements

Assessment of this unit requires access to

a venue where performancescinema sessionsevents take place

ticketspasses

Key competencies in this unit

Key competencies are built into all workplace competencies The table below describes those applicable to this unit Trainers and assessors should ensure that they are addressed in training and assessment

Level Perform

Level Administer and Manage

Level Design and Evaluate

Collecting organising and analysing information

Checking tickets for validity

Communicating ideas and information

Providing performance advice

Planning and organising activities

Ensuring patrons are seated in adequate time

Working with others and in teams

Agreeing split of ushering duties with colleagues

Using mathematical ideas and techniques

Checking times of performances

Solving problems

Seating late arrivals

Using technology

Not Applicable

The following explanations identify how this unit may be applied in different workplaces, sectors and circumstances.