Elements and Performance Criteria
- Provide information to customers in relation to circulation/lending
- Provide current and accurate information to customers based on sound knowledge of circulation/lending systems in the relevant context
- Deal with customer inquiries promptly or refer to appropriate person/s
- Process loan transactions
- Check and process customer registration details in accordance with organisational procedures
- Complete transactions in accordance with lending policies and procedures and customer service standards
- Deal with competing demands for service tactfully and helpfully
- Complete checking and processing of material in accordance with organisational requirements
- Process financial transactions
- Handle financial transactions, including cash, in accordance with organisational procedures and within prescribed limits
- Handle credit card and electronic funds transfer transactions correctly and in accordance with the organisation's procedures
- Accurately balance income to receipts
- Accurately note irregularities and take appropriate action promptly