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Elements and Performance Criteria

Identify business and industry issues that require policy and procedure documentation
Research requirements for policy and operating procedures
Formulate and document policy and procedures
- Policy documentation is written in plain English, without unnecessary jargon and documented in an objective manner
- Verification of policy and procedures is thoroughly completed with company staff to ensure quality of outcomes against established needs
Implement policy and procedures
Monitor and review compliance with policy statement and operating procedures

Required Skills

REQUIRED KNOWLEDGEampSKILLS

Knowledge requirements include

existing company policy and procedures

knowledge or awareness of relevant acts and regulations

legal systems and procedures

industry best practice

industry codes of practice

computer systems

procedure writing

Skills requirements include

organisational skills

research skills

basic administration methods

negotiation skills

strong interpersonal skills

Evidence Required

Assessment of performance requirements in the unit should be undertaken in an industry context The Evidence Guide identifies the critical aspects knowledge and skills to be demonstrated to confirm competency for the unit Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace

Overview of assessment requirements

To achieve competency in this unit a person must be able to demonstrate

a comprehensive understanding and ability to implement company policy

sound policy and procedures development skills

ability to identify lack of compliance and areas of mismanagement

strong communication skills to clarify and disseminate information

Critical aspects of evidence

Evidence required for demonstration of consistent performance

Competence in this unit must be assessed over a period of time to ensure consistency of performance over the Range Statement and contexts applicable to the work environment

Deliveryassessment relationship to other units

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge

Evidence is most relevant when provided through an integrated activity that combines the elements of competency for the unit or a cluster of units of competency

Assessment requirements

Method of assessment

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

Assessment of this unit of competency will usually include observation of processes and procedures oral andor written questioning on underpinning knowledge and skills and other methods as required

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the financial services industry context

Aspects of competency including the attainment of relevant knowledge and skills may be assessed in a relevant workplace a closely simulated work environment or other appropriate means that clearly meet industry competency requirements

Resources required for assessment

Unless otherwise specified there are no significant resource implications for assessment of this unit apart from access to a relevant workplace or closely simulated office environment and the use of a range of office equipment technology and consumables These may include standard commercial computer hardware software telephones facsimiles and other relevant office equipment

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance. The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.
Industry indicators may include, but are not limited to:	changing trading conditions new methods and equipment available changing trading and paying habits of customers changing legislation governing business economic, statistical and other information obtained from external bodies including industry bodies
Statutory and legislative requirements may cover:	Australian Accounting Standards relevant Insurance Act Consumer Credit legislation industry codes of practice Australian Securities and Companies Code Trade Practices Act Privacy Act Credit Act/Code Fair Trading Act Companies and Securities Code Partnership Act Corporations Law Magistrate's Court Act Small Debts Court Act or equivalent Evidence Reproduction Act or equivalent Bills of Sale and Other Instruments Act Cheques and Payment Orders Act equal opportunities Criminal Act Sales Tax Legislation appropriate Sections of the Taxation Act Stamp Duties Act Sales of Goods Act relevant occupational health and safety (OH&S) Act
Policy and procedures may cover:	overall company goals and objectives operating procedures operations manuals
	computer system documentation internal control guidelines legal obligations and framework information on liaison, information dissemination and marketing trading terms training, development and supervision of staff procedure and guidelines for daily functions such as maintenance of files gathering and evaluation of information
Methods by which personnel are Consulted may include, but are not limited to:	personal interviews written surveys informal or formal meetings feedback received via email or fax
An appropriate form may include, but is not limited to:	schedules manuals training materials administrative guidelines
Testing can include:	running current system and new/changed system in parallel for a defined period