Elements and Performance Criteria
- Identify unusual or unwanted trends in claims
- Assess impact of claim and determine alternative strategies
- Strategies to minimise potential negative impacts to the portfolio are determined within requirements to meet policy obligations and legal requirements
- Consumers' rights are protected according to compliance requirements and codes of practice
- Information which impacts on the portfolio/line of business is communicated promptly to the underwriter
- Need for urgent action to protect organisation interests is determined and acted upon