This describes the skills and knowledge required for this unit

Required skills

Uses required forms of communication in contributing to effective relationships

Reads and interprets required documentation procedures and reports

Listens to and interprets verbal instructions and information concerning work activities

Interprets and applies established communication practices

Accesses navigates and enters computerbased information

Identifies and actions problems within level of responsibility

Identifies interpersonal problems that may arise and takes appropriate action to resolve identified problems

Takes action to avoid discrimination and harassment and reports any incidents in accordance with policies and regulations

Required knowledge

Procedures regulations and legislative requirements relevant to contributing to effective relationships including OHS environmental including relevant sustainability requirementspractices SOP isolation procedures safe working requirements risks and hazard identification and housekeeping

Relevant forms of communication

Basic communication techniques including barriers to effective communication and how to overcome them

Conflict resolution and mediation strategies and techniques

Basic problemsolving techniques consistent with level of responsibility

Antidiscrimination and harassment policies and regulations

Industrial award requirements related to personnel responsibilities obligations and entitlements

Instructions and procedures for social behaviour and emergency situations

Principles of effective interaction with coworkers including recognising differences active promotion of antidiscrimination and avoidance of harassment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence should be relevant to the work It should satisfy the requirements of the elements and performance criteria and include consideration of

the required knowledge and skills tailored to the needs of the specific workplace

applicable OHS regulations environmental and safe working requirementspractices SOP and housekeeping requirements

applicable aspects of the range statement

practical workplace demonstration of skills in contributing to effective working relationships

Context of and specific resources for assessment

A workplace assessment must be used to assess

the application of required knowledge on the job

the application of skills on the job over time and under a range of typical conditions that may be experienced in contributing to effective working relationships

Access to the full range of equipment involved in contributing to effective working relationships in a pulp or paper mill is required

Method of assessment

A combination of assessment methods should be used The following examples are appropriate for this unit

observation of applied skills and knowledge on the job

workplace demonstrations via a mockup or simulation that replicate parts of the job

answers to written or verbal questions about specific skills and knowledge

thirdparty reports from relevant and skilled personnel

written evidence eg log sheet entries checklist entries test results

Assessment processes and techniques must be culturally appropriate and in keeping with the language and literacy capacity of the learner and the work being performed This includes conducting an assessment in a manner that allows thoughts to be conveyed verbally so that the learner can both understand and be understood by the assessor eg use plain English and terminology used on the job

A holistic assessment with other units relevant to the pulp and paper industry mill and job role is recommended

Additional information on approaches to assessment for the pulp and paper industry is provided in the Assessment Guidelines for this Training Package

Legislation, regulatory, licensing and certification requirements may include:

Documentation, procedures and reports may include:

Actions may include:

Communications may include

Communication problems may include:

Forms of communication may include: