Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Provide assistance to clients
   • Assist clients, carers and families to access organisation services
   • Provide accurate information to clients regarding available services
   • Assist clients, carers and families with completion of paperwork
   • Assist clients to access emergency assistance, including financial assistance where required
3. Provide assistance to social workers
   • Provide a range of screening assessments as directed by the supervising social worker
   • Contact external providers of care services, as well as community and government agencies, in order to provide access and information for clients
   • Collect and collate information regarding available services, keep up to date and provide to clients
   • Provide information and education to clients as determined by the supervising social worker
   • Provide assistance to social workers in case management activities
   • Assist social workers with activities relating to patient discharge and flow
4. Assist a multidisciplinary team
   • Work with social workers, other health professionals, and other team members to ensure high quality client outcomes
   • Attend and participate effectively in case conferences, team meetings and quality improvement activities
   • Work within the scope of own role, with regard to professional boundaries and organisation policies and procedures
5. Complete required administrative activities
   • Collect and accurately record information provided by clients
   • Follow confidentiality and privacy requirements in relation to client information
   • Complete client records, databases and other documentation within legal and organisation requirements
   • Maintain statistics in accordance with organisation policies and procedures

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

assisted with 3 social work clients, 1 in a simulated environment and 2 in the workplace

performed the activities outlined in the performance criteria of this unit during a period of at least 120 hours of work

---

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

policy and procedures in relation to infection control

services available for referral, both within the organisation and in the community, including:

Centrelink, Medicare and other government agencies, and the services they provide

community based organisations with a focus on particular client groups

word processing programs, spreadsheets and databases commonly used in an organisation and correct use to accurately complete tasks

concepts of cultural awareness, cultural safety and cultural competence and how these can impact work

commonly used screening assessment tools, their purposes and application

legal and ethical considerations relevant to allied health:

privacy, confidentiality and disclosure

work role boundaries – responsibilities and limitations of self and other team members including nursing, medical and other personnel and their scope of practice

work health and safety

---