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Elements and Performance Criteria

Required Skills

Required skills

communication skills to

consult with colleagues and users

evaluate client user requirements

literacy skills to

interpret organisational guidelines and standards

interpret policy and procedures

interpret technical manuals

write documentation and client procedures

planning and organisational skills to

effect intended changes

prioritise and organise own work

technical skills to install and configure system software

Required knowledge

business scheduling requirements

change control procedures

client business domain

current industryaccepted hardware and software products

emerging standards for data and voice communications

systems current functionality

features of system under modification

organisational policy and procedures with regard to system changes

vendor software services with regard to system changes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

evaluate document and implement changes to the system with minimum disruption to the system and client users

Context of and specific resources for assessment

Assessment must ensure access to

system software currently used in industry

technical manuals and tools

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

verbal or written questioning to assess candidates knowledge of the systems functionality

direct observation of candidate implementing software change

evaluation of candidates change process and updated modifications

review reports prepared by candidate including log books and test results

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:	business computers financial system information system management system mobile equipment network software.
Documentation for version control may follow:	audit trails client training International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards maintaining equipment inventory naming standards project-management templates and report writing satisfaction reports version control.
Client may include:	customer external organisation individual internal department internal employee.
Users may include:	department within the organisation person within a department third party.
Implementation may include:	formulating methods for standby operations or contingency plans implementing the entire system.
Software may include:	commercial software applications in-house or customised software organisation-specific software packaged software.
Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms making voice or video calls opening mail with attachments personal use of emails and internet access virus risk.
Organisational standards may include:	communication with stakeholders dispute resolution and modification procedures formal procedures that must be adhered to, such as check points and sign-offs with documented procedures and templates implementation of financial control mechanisms processes for determining size and cost.