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Elements and Performance Criteria

Required Skills

Required skills

communication skills to liaise with internal and external personnel on technical operational and businessrelated matters

literacy skills to

interpret technical documentation

write reports design solutions technical specifications and recommendations in required formats

numeracy skills to

interpret business requirements and specifications

evaluate possible technical design scenarios for optimum solution

planning and organisational skills to plan prioritise and monitor team members work

problemsolving and contingencymanagement skills to adapt varied business procedures to requirements

research skills to interrogate vendor databases and websites in order to implement different solutions that meet client business specifications

technical skills to

evaluate optimum solutions

produce technical solutions

review technical specifications

Required knowledge

business processes

client business domain including client organisation structure and business functionality

compatibility issues and resolution procedures

configuration of internet protocol IP networks

customer and business liaison

desktop applications and operating system OS as required

procedures for linking processes

projectmanagement methodologies and processes

security protocols standards and data encryption

technologies such as

access networks

ICT network topologies

mobile cellular networks

network protocols and OS

optical networks and principles

radio frequency RF networks and principles

radio frequency identification RFID hardware and software

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

adapt technologies to specified technical solutions

use sitedesign software and hardware

evaluate client specifications against accepted industry practices

produce technical solutions from business specifications

produce information that can be shared between businesses

apply design concepts to business solutions

produce technical reports

make recommendations and offer optimum design solutions

Context of and specific resources for assessment

Assessment must ensure access to

client functional requirements

business specifications

database and simulation software

organisational guidelines

network or computer layout

sitedesign software and hardware

information on a range of ICT business solutions

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate carrying out project work

verbal or written questioning to assess required knowledge and skills

review of reports and implementation plans prepared by the candidate for the project

review of a portfolio of the project work undertaken

Note The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business requirements may include:	business application business plan existing system mission statement nature of the business network or people in the organisation.
Business specifications may include:	budget allocation budget costs estimate future plan growth forecast technical requirements timeline.
Client may include:	external organisation finance company health industry ICT company individuals internal department internal employee manufacturing company service industry.
Appropriate person may include:	authorised business representative client ICT network administrator ICT network manager ICT support manager small or medium enterprise (SME) customer small office home office (SOHO) customer supervisor.
Problem may refer to:	business need or opportunity that needs to be addressed network or people in the organisation system.
Stakeholders may include:	development team project team sponsor user.
Requirements may refer to:	business database network people in the organisation platform system.
Technical requirements may refer to:	bandwidth hardware problems input and output interface network: growth security traffic congestions new technologies power usage process flow quality requirements software problems transmission dropouts upgrades.
Hardware may include:	cabling networks internet protocol TV (IPTV) multimedia network elements: gateways local area network (LAN) switches routers servers wireless networks optical networks radio networks equipment: RFID switching transmission voice and data.
Software may include:	commercial customised software in-house packaged.
Network may include:	broadband data ICT networks internet intranet media radio RFID security switching telecommunications transmission.
Impact may refer to:	fewer downtimes improved efficiency improved response times increased return on investment (RoI) lower operational costs more user-friendly network.
Technical solutions may include:	audit requirements changes to: network infrastructure security or privacy provisions ebusiness or e-commerce solution hardware upgrades implementing a new system inventory management new hardware new software OHS and quality requirements software upgrades user training.