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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to

evaluate current practices

evaluate documentation to create a report detailing recommendations for capacity enhancements

examine and analyse the fault logs for those caused by capacity problems

investigate the current workload of the system and its effect on the capacity to perform

review the existing system configuration information to determine capacity issues

communication skills to deal with other team members clients and vendors

literacy skills to

interpret technical manuals and forecasting data

process and present written and verbal information

planning and organisational skills to

allow for scheduled maintenance budgeting and costing and communications

develop new criteria and procedures for performing current practices

develop plans with prioritised tasks

make contingency arrangements

minimise disruption to client

prepare time lines

ensure quality assurance and risk management

problemsolving skills to resolve problems through developing capacity planning initiatives

technical skills to

modify current system to incorporate the planned changes

oversee installation of hardware and software elements

Required knowledge

detailed knowledge of systems current functionality

overview knowledge of

component performance management

current industryaccepted hardware and software products including their general features and capabilities

key features of financial analysis

client business domain

performance monitoring tools

quality assurance practices with regard to proposed IT capability enhancements

service level agreements relating to proposed IT capability enhancements

role of stakeholders and the degree of stakeholder involvement

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

monitor and accurately assess current and future capacity requirements of a system

predict capacity requirements resulting from business growth with forecasts being realistic and achievable

plan and install capacity enhancements

create and maintain required documentation

Context of and specific resources for assessment

Assessment must ensure access to

service level agreements

hardware components for installation

appropriate learning and assessment support when required

modified equipment for people with special needs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

report detailing recommendations for capacity enhancements based on a financial analysis and resources and equipment required

implementation plan for recommended enhancements with prioritised tasks and minimum disruption to users

direct observation of

installing the capacity enhancements following installation procedures organisational guidelines and implementation plan

measuring the improved capacity and performance resulting from capacity enhancements

evaluation of performance database implemented and maintained

verbal or written questioning to assess knowledge of

industry products services and practices

techniques of capacity planning

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate

Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed

Indigenous people and other people from a nonEnglish speaking background may need additional support

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:	hardware components that run a computer software components that run a computer.
Hardware may include:	modems or other connectivity devices networks personal computers remote sites servers workstations.
Software may include:	application software: database internet browser spreadsheet word-processing commercial customised software in-house programming software: assembler compiler development tools system software: computer security software device drivers operating system.
Service level agreementmay include:	application service providers (ASPs) business processes and requirements charge back to business units communications carriers expectations regarding: audit of service levels service levels penalties infrastructure services internet service providers (ISPs) vendor products workload and performance considerations.
Problems may relate to:	business business need or opportunity that must be addressed network people in the organisation system.
Users may include:	departments within the organisation persons within a department third parties.
Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk.
Requirements may relate to:	business network people in the organisation system.
Forecast workload may be determined from:	application development personnel competitive pressures corporate business plans economic trends outside influences, such as legal requirements trends in existing workload user interviews user questionnaires.
Equipment may include:	hard drives hubs modems or other connectivity devices monitors other peripheral devices personal computers personal digital assistant (PDA) printers switches workstations.
Documentation may follow:	audit trails International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards naming standards project management templates report writing principles version control.
Appropriate person may include:	authorised business representative client project manager supervisor.
Database may include:	DB2 Informix Ingres Microsoft Structured Query Language (MS SQL) server Mini SQL (mSQL) MySQL Oracle Sybase.