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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Ensure corrective actions are implemented
   • Liaise with relevant people
   • Negotiate solutions to allow implementation
   • Ensure the supply of resources (equipment, modifications, consumables, people)
   • Ensure workforce has relevant competency levels
   • Monitor implementation of corrective action
   • Make required adjustments
2. Analyse physical effort requirements of job
   • Ensure procedures reflect improvements
   • Ensure training and assessment systems reflect improvements
   • Liaise with relevant people to ensure their support for the new modified system(s)
3. Determine time/effort components of physical effort
   • Determine an appropriate audit period/cycle
   • Agree on relevant measures/indicators for the improvement
   • Measure performance at agreed time(s), using agreed measures
   • Investigate the cause(s) of underperformance
   • Take appropriate corrective action to improve performance
   • Re-audit the improvement on an agreed basis

Performance Evidence

Evidence of the ability to:

identify a process improvement (either from multiple small changes, or from one large change implemented over a period of several months) and:

describe the overall process relative to improvements being made

arrange all resources required for implementation

modify or develop procedures and training systems needed to support successful implementation

develop performance measurement tools and use these to measure performance after an agreed period of time

investigate causes of underperformance and implement action to improve performance

document how the process has resulted in sustained improvements in the workplace.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain ways that improvements can be made

explain the role of procedures and training in improving processes

identify appropriate methods of measuring performance

explain how business performance goals are relevant in determining best measures of improved performance.

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