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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for system implementation
   • Review relevant project and system development documentation
   • Consider organisational culture as part of an implementation risk analysis
   • Identify implementation options and constraints, and select a preferred approach in consultation with stakeholders
   • Develop a detailed implementation plan and a high-level training plan and obtain sign-off
   • Ensure the creation of system user documentation and obtain sign-off
   • Ensure the preparation of operations documentation and obtain sign-off
2. Manage organisational change
   • Communicate relevant information about the pending change through appropriate channels
   • Establish necessary support structures
3. Coordinate release management
   • Establish and confirm release management roles and responsibilities, including those of the release manager
   • Determine release configuration items, including any production system software, hardware and capacity changes required, and compile a request for change
   • Ensure the creation of required test environment
   • Establish ongoing monitoring procedure to cover the post-release warranty period
   • Undertake data conversion activities if needed
4. Manage acceptance testing
   • Review results of system test and ensure acceptance test entry criteria are met
   • Ensure test environment and ICT configuration management processes meet solution requirements and organisational standards
   • Ensure acceptance testing is performed and results are collated
   • Ensure test results meet acceptance test exit criteria and obtain sign-off
5. Manage user training
   • Undertake training needs analysis
   • Review high-level training plan and schedule, and add detailed activities as necessary
   • Ensure training materials are prepared and user training is conducted
6. Release system to production
   • Develop an hour-by-hour action plan or checklist for release activities
   • Create a rollback strategy and plan to guide rollback of changes if required
   • Prepare appropriate communication to inform users of possible interruption to service due to the release
   • Manage the installation of the new release into production and ensure performance of operational verification tests and rollback changes if necessary
   • Review and update service level agreements (SLAs) and disaster recovery plan

Performance Evidence

Evidence of the ability to:

review and analyse the project documentation and prepare an implementation plan

communicate and establish structure in preparation for change

coordinate the release of new system

manage the system tests and acceptance

manage the training of users

release the system to production.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline the methods and techniques of configuration management

describe organisational policies and standards relating to information and communications technology (ICT) configuration management

explain the business analysis, processes and techniques appropriate to the project

explain the project management and systems development processes, as well as potential risks associated with implementation activities

outline the structure and implications of disaster recovery plans and Service Level Agreements (SLAs)

explain what a "training needs analysis" is and its role in a training program

describe the purpose of a "rollback strategy" for an ICT project.

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