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Elements and Performance Criteria

Required Skills



Select from the following list to suit the learning and assessment context Codes refer to the Skills and Knowledge Register in Volume of this Training Package that has detailed content guidelines for each code outlined CI Communication CO Computer Skills EL Impedance Matching EN Enterprise Information Systems EN Enterprise Policy and Practice MA Basic Telecommunications Mathematics OH Occupational Health and Safety PK Product Knowledge PR Problem Solving PS Plans and Specifications RA Radio Frequency Theory and Hazards RE Regulations for CAN RE Working on Nonenterprise Land SU Project Management TE Basic Telephony TF Test Equipment TF Test Analysis and Diagnosis TF Test Equipment TF Fault Finding TO Use of Tools TO Antistatic Procedures TO Installation Practices TO Use of Tools TR Basic Transmission Theory Computer Systems The following relate specifically to the Computer Systems group of qualifications CN Installing And Managing A Graphical User Interface CN Configuring And Optimising A Graphical User Interface CN Digital Electronics CN Digital Electronics CN Digital And Computer Systems CN Database Fundamentals CN FaultFinding And Diagnostic Skills

Required knowledge
The relevant required knowledge is articulated in the above guidelines contained in the Skills and Knowledge Register included in this Training Package

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Repair of fault and conduct of tests to verify outcomes

Documentation of fault including nature location likely causes repair methodology

Application of enterprise escalation and outage procedures

Calibration or recalibration of equipment

Adjustment of equipment

Hardware replacement

Ability to prioritise operate in a timely manner and report progress

Recognition of potential causes

Ability to read interpret and use equipmentsystem manuals and specifications and relevant enterprise policy and documentation

Interpersonal skills related to customers employer work associates team members individuals and other contractors

Application of all related occupational health and safety requirements and work practices

Customer focus and consideration of customer needs

Context of and specific resources for assessment

Assessment must ensure

A workplace conducting the operations covered by this competency unit equipment and resources relevant to the context of the work See Range Statement and support from a competent supervisor or mentor

OR

A simulated environment with similar provisions which conforms to the Assessment Guidelines

Guidance information for assessment

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess underpinning knowledge

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Systems	Can include telephony networks, data networks, computer systems including Local Area Networks (LANs) and Wide Area Networks (WANs)

Adjustments required	May include programming change, different calibration setting, movement of hardware / connections

Checks / tests made	May include visual check, functional test, aural test

Consultation regarding maintenance procedures	May include discussions regarding: time, location, duration, nature of works, access arrangements

Customer	May not need to be notified of repair if fault report did not originate from customer

Equipment on which fault may occur	Includes: line conditioning, optic transceiver, multiplexer, concentrator, antenna, radio system, transmission equipment, switching equipment, satellite receiver

Faults	May be identified during initial installation or when a system is operational May be reported by: customers, system managers, information technology managers / operators, building owners, enterprise technicians, alarm information systems

Industry standards	May include: enterprise codes of practice, ACMA and Spectrum Management Authority standards, Manufacturer's specifications

Manufacturer's specifications	May be found in: printed instruction leaflets, pre printed on materials or product packaging

Methods for fault finding	Include: equipment testing, visual inspections, component replacement

Permits	May be required and may relate to the following: heritage, environment, restricted area, quarantined areas

Reason for repair	May include: broken casing, intermittent electronic failure, operation out of specifications

Records	May be stored on either enterprise or customer premises and at equipment site or central enterprise location

Suitability of test equipment	May include: Equipment calibration certification is current to reduce possibility of unreliable test data and ensure traceability

Tools	May include: hand tools, manufacturer's tool, personal computer

Variables that impact on equipment or system faults	May include: recent additions to system, building works, power supply, software problems, time of fault, atmospheric/environmental conditions

Relevant legislation, codes, regulations and standards may include:	Australian Standards Australian Building Codes and Regulations Occupational Health and Safety Environmental protection Heritage legislation

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ICTTC102D - Repair communication system faults

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement