This describes the essential skills and knowledge and their level required for this unit

Required Skills

literacy

proofreading and editing

communication

evaluation

problem solving

negotiation

leadership

networking

time management

planning and managing own work priorities

organisational

proactive thinking and initiative

using and maintaining appropriate technology and software

relating to people from a range of social cultural and ethnic backgrounds and with a range of physical and mental abilities

Required Knowledge

knowledge of the organisations policies plans and procedures

principles of effective communication in relation to listening questioning and nonverbal communication

techniques for building relationships of trust including with people from different cultures

understanding techniques for facilitating mutually acceptable outcomes

methods and techniques to prepare and present information to promote the organisation

knowledge of related organisations agencies and networks

understanding the principles and operation of networks

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to

identify opportunities for networking and participate in networks to develop relationships with individuals and the community

establish and create strategies to foster and improve community relationships

provide information in a variety of written and oral formats to a range of community forums

Context of assessment

Competency is demonstrated by performance of all stated criteria with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide and within the scope of the Range Statement

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package

Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment

Assessment should reinforce the integration of the key competencies for the particular AQF level Refer to the key competency levels at the end of this unit

Relationship to other unitsprerequisite or corequisite units

To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular

LGADMINA Conduct community consultations

LGADMIN417A Conduct community consultations

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace

Network strategies may include:

Professional networks and associations may include:

Feedback on ways to improve promotional activities may include:

Relationship strategies may include: