This describes the essential skills and knowledge and their level required for this unit

Required Skills

crowd behaviour

implications of cultural and language diversity

mediation

conflict resolution

assertion

dealing with offensive behaviour

verbal and written communication skills including with nonEnglish speakers

using equipment and computers

team work

Required Knowledge

relevant council ordinances and orders

local government legislation policies and procedures

consequences of noncompliance

clarification of voluntary compliance

council legal authority and limits

personal responsibilities and liability

local environmental conditions terrain facilities demographics and current events

relevant emergency management procedures and the role of emergency services

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

Contribution to public safety is maintained

Relevant regulations ordinances and orders are enforced effectively

Actions and communications are referred to supervisory and or specialist personnel for approval in a discrete manner

Context of assessment

On the job or in a simulated work environment

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be collected over time across a range of variables

Resource implications

Access to a workplace or simulated case study that encompasses

local government legislation policies and procedures

real or simulated incidents in a range of contexts employing techniques that support voluntary compliance

Appropriate manner may include recognising:

Facilities or other areas under council control may include:

Informing public may include:

Inability or indisposition may include:

Group or crowd composition may include:

Distressed people may include: