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Elements and Performance Criteria

1. Receive and acknowledge enquiry or objection
   • Enquiries or objections are assessed to establish if the matter is within the jurisdiction of the valuation area, or are referred as appropriate.
   • Information is assessed to establish need for compliance with legislative requirements.
   • Time required to service the enquiry or objection is established to identify if an immediate response will satisfy requirements.
   • Written acknowledgement is prepared where required to meet council and legislative requirements.
2. Review submission and advise of enquiry decision
   • Submissions are thoroughly assessed for error and omission.
   • Formal discussions are held with objector as required by relevant legislation.
   • A full property inspection is undertaken, where appropriate in the presence of an objector, and in accordance with council procedures.
   • The valuation or classification is reviewed after consideration of any new or additional information.
   • Decisions are advised to relevant parties in accordance with legislative and council requirements.
3. Attend formal conference as required
   • Conference presentation is prepared that outlines the methods and data utilised to determine valuation.
   • The objector's submission is received and acknowledged so that the basis of objection is clearly understood.
   • A decision is made to amend the valuation or reject the objection.
   • A notice of decision is prepared and forwarded to relevant parties in accordance with council and legislative requirements.
4. Undertake legal action to resolve dispute
   • An accurate solicitor's brief is prepared, supported by detailed evidence.
   • A clear report to council is prepared that recommends appropriate action.
   • Procedures are initiated as required through council's solicitors.
   • Council is represented at legal briefings and hearings through presentation of a detailed submission that protects council's interests.

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

negotiation with internal and external customers consultation in a culturally diverse community problem solving interpretation of legislation

Required Knowledge

council procedures relating to dispute resolution and confidentiality relevant legislative requirements property valuation and classification

Evidence Required

Overview of assessment requirements	A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated
Critical aspects of evidence to be considered	Confirmation of property details External reinspection of property Reexamination of sale or rental figures Reassessment of the application of property value
Context of assessment	On the job or in a simulated work environment
Method of assessment	The following assessment methods are suggested observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies written andor oral questioning to assess knowledge and understanding completion of workplace documentation thirdparty reports from experienced practitioners completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor
Evidence required for demonstration of consistent performance	Evidence will need to be gathered over time across a range of variables
Resource implications	Access to a workplace or simulated case study that provides the following resources copies of relevant legislation council procedures relating to dispute resolution real or mock processes including submissions property inspections formal conference proceedings court hearings

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Formal conference may include:	valuation review panel independent valuation
Legal action may include:	land and valuation court supreme court

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