This describes the essential skills and knowledge and their level required for this unit

Required Skills

communication with diverse groups

conflict resolution

personal safety in an enforcement environment

Required Knowledge

national road rules

traffic management acts

council regulated parking procedures

zones and signage

local area

personal data computers metersreaders and voucher vending machines

commercial and disabled stickers

Hidden text

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria The knowledge and skill requirements described in the Range Statement must also be demonstrated For example knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

Regularity and completeness of patrols

Identification and rectification of signage defects

Attentiveness to local parking pressures and appropriate enforcement

Appropriate factual analysis and penalty applied to infringement notices

Effective communication with parking public using courteous but assertive manner

Prompt and complete reporting

Context of assessment

On the job or in a simulated work environment

Written or oral test

Roleplay

Relationship to other unitsprerequisite or corequisite units

Prerequisite units nil

Corequisite units nil

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written andor oral questioning to assess knowledge and understanding

completion of workplace documentation

thirdparty reports from experienced practitioners

completion of selfpaced learning materials including personal reflection and feedback from trainer coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be collected over time across a range of variables

Resource implications

Access to a workplace or simulated environment that incorporates the signage documentation and equipment used in regulated parking and traffic management enforcement

Parking patrols may include:

Parking signage may include:

Infringement notices may include:

Evidence of infringement may include:

Communication may include: