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Elements and Performance Criteria

  1. Identify the need
  2. Identify the source and information collection mechanism
  3. Establish systems management processes
  4. Monitor systems effectiveness

Required Skills

Required skills

research collect organise and understand information related to business information systems including the relevant legal technical regulatory fiscal cultural environmental and safety requirements

communicate ideas and information to enable clarification of the requirements and the unambiguous explanation of business information systems management process quality and maintenance requirements

plan and organise activities to avoid any backtracking reworking interruptions or wastage

work with others to foster a team by recognising dependencies and using cooperative approaches to optimise workflow and productivity

use mathematical ideas and techniques to establish or validate information needs and to select statistical and other information presentation methods

create and apply systematic problem solving techniques

use the workplace technology to collect present maintain and archive business information

Required knowledge

information management theory

contemporary information management techniques

theory and application of statistics

company business policies and plans including procedures for reports

company quality systems and business equipment

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects of evidence

Locate interpret and apply relevant information

Apply safety requirements throughout the work sequence including the use of personal protective clothing and equipment

Individually or as a member of a management team establish a business information system for a significant productionmanufacturing business including

the identification of information needs

the identification of source and collection options

the development of information management processes procedures for significant needs

the development of related systems quality assurance specifications mechanisms and processes

Review an existing information management process and report on effectiveness and change recommendations

Work effectively with others

Resource implications

An operational or simulated business environment with responsibilities for all management functions including logistics personnel production distribution and finance together with supporting business plans and records

Method of assessment

Assessment methods must confirm consistency or the potential for consistency of performance over time and in a range of workplace relevant contexts

Assessment should be by direct observation of tasks andor samples of work and questioning on underpinning knowledge

Assessment may be conducted over time and can be in conjunction with assessment of other units of competency

Context of assessment

Assessment may occur on the job or in a simulated workplace facility with relevant management structures production processes simulated work instructions and deadlines

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Unit scope

This unit covers the work involved in establishing and monitoring business information systems required to support effective management decisions in the areas of furniture production, services and organisation

The application of information systems will normally be computer assisted, integrated into the enterprise's processes and/or stand-alone

Unit context

OHS requirements include legislation, building codes, material safety management systems, hazardous substances and dangerous goods codes and safe operating procedures

Work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, authorised handling procedures and organisation insurance requirements

Work requires individuals to demonstrate analytical ability, discretion, judgement and problem solving skills

Workplace environment

Work is generally performed with little external assistance and with minimal supervision or direction. The development of systems may require the assistance and cooperation of others

Customers may be internal or external

Information collection plan

An information collection plan is a generalised title for an instrument which specifies the information required by the organisation, the sources of this information and its uses/users/purpose. It is an iterative development tool

Information management process

An information management process is a procedure related to a particular/individual information objective and will normally cover the purpose, user, specification of the information, the source, the collection mechanism, the frequency of collection, presentation format, review triggers and processes, archival management and other management requirements

Information presentation

Information may be presented in the form of reports in written form and/or, mathematical, statistical, graphical or multi-dimensional displays

Information and procedures

Enterprise corporate plan

Enterprise business plans

Enterprise communication plans/strategies

Existing business information systems documentation

Enterprise work specifications and requirements

Legislation/regulations/national and industry codes and practices relevant to the product

Quality and Australian standards and procedures