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Elements and Performance Criteria

Plan, organise and complete daily work

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Work instructions

Work instructions include one or more of the following:

verbal directions

customer orders

Effectivecommunication skills

Effective communication skills include one or more of the following:

listening and understanding

speaking clearly and directly

reading independently

writing to audience needs

group interaction

the chain of command in which to report

questioning to obtain information and/or clarify information and understanding

routine oral reporting

routine written reporting

participation in routine meetings in the workplace

basic recording of discussions

Numeracy skills

Numeracy skills are those which related to the job or specific task and involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and include those related to one or more of the following:

estimates of the quantities of materials and resources required to complete a work task

money (e.g. cost, invoices and change)

length and distance

Diverse backgrounds

Diverse backgrounds include, but are not limited to, one or more of the following:

personal values or beliefs

political persuasion

Workplace technology

Workplace technology includes one or more of the following:

business equipment, such as fax machines, telephones, photo copiers, cutting machines, cameras and voice recorders

computer technology, such as laptops, PCs, digital cameras, zip drives, modems, scanners and printers

other technology, such as machinery, hand tools, lifts and security systems

Workplace technology precautions

Workplace technology precautions include, one or more of the following:

routine checking of equipment

regular back-ups of data

keeping a log book of detected faults

checking that repairs have been carried out

using appropriate clothing

Appropriate actions

Appropriate actions include one or more of the following:

contacting a supervisor, manager

contacting the manufacturer

contacting a service provider

reporting and documenting the problem

Key personnel

Key personnel include one or more of the following:

fellow colleagues

Workplace procedures

Workplace procedures include, but are not limited to, one or more of the following:

organisational policies and guidelines

common organisational practice

performance plans

WHS policies, procedures and programs

relevant legislative requirements in areas such as WHS, privacy, anti-discrimination, environmental protection and trade practices

relevant licence requirements and related regulations

Work instructions

Work instructions include one or more of the following:

verbal directions

customer orders

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria, and demonstrate the ability to:

plan a daily routine to complete required workplace tasks

follow workplace work health and safety (WHS) and environmental protection procedures and responsibilities

apply relevant workplace procedures, policies, instructions and regulations

identify and correctly use equipment, tools and other technology required to complete workplace tasks

complete work systematically with required time management and attention to detail without damage to goods, equipment or personnel

complete work activities in collaboration with others in accordance with instructions, procedures and applicable regulations

work cooperatively and collaboratively with others to complete tasks

apply relevant ethical practices and codes of practice in the course of work activities

recognise limitations, ask for help and seek clarification or information about work requirements and procedures

take prompt action to report and/or rectify any workplace problems in accordance with workplace procedures

recognise and adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others

use literacy skills in regard to written and verbal communication in the workplace

use basic interpersonal and communication skills, including listening and questioning and receiving feedback

adapt and modify activities depending on differing workplace contexts and environment

carry out calculations that are required when completing work tasks, including the four basic mathematical operations

keep required records of workplace activities

apply relevant industrial or other legislative requirements.

Knowledge Evidence

Must provide evidence that demonstrates knowledge of:

workplace procedures, policies and instructions

workplace structures and the roles and responsibilities of individuals and team/group members

typical problems in the workplace and appropriate action and solutions

systems and equipment used in the workplace and the instructions, processes and precautions for their use

basic principles of teamwork in the workplace.