Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Elements and Performance Criteria
Required Skills
Evidence Required
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Competitive systems and practices | Competitive systems and practices may include, but are not limited to:lean operationsagile operationspreventative and predictive maintenance approachesmonitoring and data gathering systems, such as customer relationship management (CRM) database, accounting packages, business intelligence or other office process-related database programsstatistical process control systems, including six sigma and three sigmaJust in Time (JIT), kanban and other pull-related operations control systemssupply, value, and demand chain monitoring and analysis5S continuous improvement (kaizen)breakthrough improvement (kaizen blitz)cause/effect diagramstakt timeprocess mappingproblem solving run chartsstandard procedurescurrent reality treeCompetitive systems and practices should be interpreted so as to take into account:the stage of implementation of competitive systems and practicesthe size of the enterprisethe work organisation, culture, regulatory environment and the industry sector |
Team | Team includes any group of office employees engaged in a breakthrough improvement event, such as:a permanent formally identified teama sub-group of a teama specially established group for the breakthrough event (e.g. a combined production/administration/ logistics group convened for a breakthrough event addressing delivery issues) |
Boundaries | Boundaries define the extent and limits of the improvement event. Typically they define:the start and end point of the process being targetedthe steps of the process to be included and excluded specific job roles or related processes to be included or excludedtimeframe for the event |
Sponsor | Sponsor includes:a person who is committed to achieving improvements and who has the authority to approve and allocate resources to support the activities and ensuing changes. Typically the sponsor will be a middle or senior manager in the organisation or the business owner |
Breakthrough improvement | A breakthrough improvement is one that delivers a better ratio of value-add to non-value add from the customer perspective. It is characterised by:using a formal processbeing a discrete targeted activity that is achieved in a relatively short timeframedelivering significant level of improvement |
Mechanisms | Mechanisms to communicate and sustain improvements may include:scheduled auditsregular monitoring and/or reporting activitiesuse of visual aids, such as targets and progress boards, process charts and procedure posterscommunications, such as standing items for team meetings, email reminders or updates |
Imposed exclusions | Imposed exclusions are wastes (muda) that are required but do not add value. They should be formally identified as muda in the competitive systems implmentation. Examples include:equipment excluded from efficiency or layout review because of budget constraints, licences, and so onregulatory requirements that do not add valueorganisation requirements, policies or procedures beyond the influence of the team |