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Elements and Performance Criteria

1. Identify processes generating new knowledge
   • Identify any existing systems for organisational learning
   • Encourage the open discussion of current performance and problems
   • Facilitate consensus problem solving
   • Ensure both qualitative and quantitative knowledge are captured
   • Validate findings with relevant managers

Required Skills

Required skills

Required skills include undertaking selfdirected problem solving and decisionmaking communicating across all levels in an organisation preparing reports and recommendations implementing knowledge capture systems that cover existing plant and equipment modifications changes to procedures and operations for information technology IT related systems and equipment operations procedure and practice changes new plant equipment and processes daily problem solving and continuous improvement activities specific improvement events eg kaizen blitz incident reports reliabilitymaintenance reports customer feedback feedback from value stream members accessing and analysing current performance including output indicators input indicators health safety and environment HSE indicators reliabilitymaintenance indicators continuous improvement indicators implementing monitoring and adjusting improvements to the knowledge system including improving integration of knowledge system with other organisation and value stream development processes improving identification of new knowledge improving capture ease and efficiency improving search and application functionality analysing performance outside the normal range good or bad and assignable cause

Required knowledge

Required knowledge includes competitive systems and practices principles and tools including value stream mapping S Just in Time JIT mistake proofing process mapping establishing customer pull incremental and breakthrough improvement setting of key performance indicators KPIsmetrics identification and elimination of waste muda organisational goals strategies operations and processes approval processes within organisation costbenefit analysis methods methods of determining the impact of a change communication methods and media for a range of audiences customer perception of value reward systems learning and knowledge management systems

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of the ability to review learning process across the organisation relate learning processes to implementation of competitive systems and practices identify components of current system that require improvement develop improvements to current learning system including setting of system metrics manage implementation of improvements
Context of and specific resources for assessment	Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices Access may be required to workplace procedures and plans relevant to work area specifications and documentation relating to planned currently being implemented or implemented changes to work processes and procedures relevant to the assessee documentation and information in relation to production waste overheads and hazard controlmanagement reports from supervisorsmanagers case studies and scenarios to assess responses to contingencies
Method of assessment	A holistic approach should be taken to the assessment Competence in this unit may be assessed by using a combination of the following to generate evidence demonstration in the workplace workplace projects suitable simulation case studiesscenarios particularly for assessment of contingencies improvement scenarios and so on targeted questioning reports from supervisors peers and colleagues thirdparty reports portfolio of evidence In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability
Guidance information for assessment	Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Competitive systems and practices	Competitive systems and practices may include, but are not limited to: lean operations agile operations preventative and predictive maintenance approaches monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems statistical process control systems, including six sigma and three sigma JIT, kanban and other pull-related operations control systems supply, value, and demand chain monitoring and analysis 5S continuous improvement (kaizen) breakthrough improvement (kaizen blitz) cause/effect diagrams overall equipment effectiveness (OEE) takt time process mapping problem solving run charts standard procedures current reality tree Competitive systems and practices should be interpreted so as to take into account: the stage of implementation of competitive systems and practices the size of the enterprise the work organisation, culture, regulatory environment and the industry sector
Codes of practice/standards	Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used
HSE	All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE
Problems	Problems may include: non-conformances and other opportunities for improvement
Develop	Develop includes: establishing and improving
Organisational learning	Organisational learning refers to learning intended to be applied across the whole organisation or by specific teams, work areas or individuals
Knowledge forms	Knowledge may be: quantified or otherwise modified to make its outcomes measurable or observable as appropriate to the knowledge and its application
Improvements	Improvements may: be to process, plant, service, procedures or practice include changes to ensure positive benefits are maintained
Manager	Manager may include: any person who may have either a permanent or an ad hoc role in facilitating the function of multiple teams in a workplace, departments or entire organisations

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