Required skills

Ability to

interact and negotiate in a range of crosscultural contexts in relation to the business of the enterprise

interact appropriately with partners customers governments and other stakeholders

use identify the cultural approach of the organisation

use identify the strengths and weaknesses in models of cultural analysis

use initiative and enterprise skills to take account of cultural contexts similarities and differences in crosscultural communication

apply learning to identify and apply multiple perspectives and interpretations and appropriate protocols and language

research academic theories of culture and to present them in plain English

use problemsolving skills to negotiate in difficult and complex situations

communicate and negotiate through an interpreter in a culturally appropriate manner

work effectively with groups and teams

research online and to use libraries for gaining knowledge and information about culture

Required knowledge

Knowledge of

communication styles and methods and cultural protocols for use with people from a range of countries

definitions of culture and cultural diversity based on a number of theoretical models

cultural bias inherent in any conceptual model of culture

implicit and explicit similarities and differences within and between countries and cultures

important cultural features of selected countries

Occupational Health and Safety OHampS protocols for interactions with people at work particularly duty of care requirements

personal cultural assumptions shaping expectations and outcomes

sources of assistance for international visitors including location of and access to interpreters

special types of communications for the crosscultural business environment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying crosscultural knowledge and protocols

effectively communicating with diverse groups and individuals in the work environment

knowledge of communication styles and methods and cultural protocols for use with people from a range of backgrounds

Context of and specific resources for assessment

Assessment must ensure

activities are related to a business context

access to workplace context in which crosscultural communication and negotiation skills are required

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate in researching issues in business

evaluation of supervisors reports on how the candidate applies knowledge of culture and cultural diversity

analysis of projects responses to problembased case studiesrelated tasks completed records and reports developed by the candidate

review of analysis of interaction between the key elements of culture and cultural diversity

review of evaluation of business practices in selected countries

evaluation of formal and informal coaching and training strategies applied to improve organisational crosscultural communication practices and strategies

oral or written questioning to assess knowledge of personal cultural assumptions shaping expectations and outcomes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example with other units in the qualification in which this unit is packaged

Culture is:

Cultural diversity is:

Significant events may include:

Key characteristics ofbusiness systems may include:

Cultural differences in business behaviour may include:

Business practices may include:

Cultural norms in the workplace may include: