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Elements and Performance Criteria

1. Prepare organisational change management strategy for implementation of advanced electronic technologies
   • Proposed changes are analysed in relation to current operational practices, infrastructure and the strategic plan.
   • Identified changes are evaluated, costed and prioritised.
   • Risks associated with implementation are identified, evaluated and managed.
   • Implementation strategies are developed, including change management and communication strategies.
   • Implementation team is engaged, assembled and briefed.
2. Manage implementation
   • Implementation strategies are communicated to stakeholders and timelines and accountabilities clarified.
   • Progress of implementation against planned milestones is monitored, recorded and reported.
   • Potential risks to successful completion are identified and managed through consultation with stakeholders and review of testing outcomes.
   • Implementation strategy is reviewed and revised, as necessary.
   • Installation is finalised according to implementation strategy and organisational procedures.
   • Training programs needed to support new technologies are identified and implemented.
3. Evaluate implementation outcomes
   • Implementation process is reviewed and evaluated.
   • Implementation team is debriefed.
   • Outcomes of implementation process are assessed against organisation requirements.
   • Project outcomes are reported to key stakeholders.
4. Develop and implement ongoing management processes
   • Business processes required for ongoing electronic technology management are developed.
   • Business processes required for ongoing electronic technology management are implemented.

Required Skills

Required skills

Ability to apply change management theory use effective communication and teamwork skills to consult with stakeholders and system users apply planning and reporting skills use problemsolving initiative and enterprise skills to assess vulnerabilities in electronic technology proposals manage risks monitor stakeholder satisfaction develop strategies to respond to system personnel and technology problems provide leadership in occupational health and safety OHampS practice and observance of ethical standards legislative requirements and good corporate governance requirements apply technology skills to use appropriate technology to achieve system and business outcomes use appropriate terminology use high levels of accounting mathematical technological and ecommerce systems assess advice relating to suitability and reliability of hardware and software analyse and assess potential of new technology solutions to improve organisational outcomes

Required knowledge

Knowledge of business policies and procedures impacting on job role or function change management theory capabilities and limitations of infrastructure business needs facilities and infrastructural management methods for assessing and analysing electronic technology proposals planning techniques quality measures and principles relevant legislation codes and regulations that affect business operations especially in regard to OHampS and environmental issues Equal Employment Opportunity EEO industrial relations and antidiscrimination written policies and internal procedures on electronic technology management and associated contractual documents

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential research and evaluate business and organisational impact of a proposed electronic technology system capacity to analyse develop and implement plans for the introduction of an electronic technology system with minimum interruption to the organisations business processes capacity to identify analyse and address problems in a timely and effective manner
Context of and specific resources for assessment	Assessment must ensure competence is consistently demonstrated over time and over a range and variety of situations access to required assessment facilities and resources
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate review of applied projects or learning activities such as those related to implementing electronic solutions for a specific business requirement direct observation of contextual application of skills oral or written questioning to assess knowledge of capabilities and limitations of infrastructure review of research and evaluation of the electronic technology proposal
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example with other units in the qualification in which this unit is packaged

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Proposed changes may include:	e-commerce systems electronic messaging systems implementation of a new information management system system hardware upgrade mobile computing devices (e.g. handheld devices, mobile computers, personal digital assistants, handheld data capture systems and mobile cellular telephones).
Risks may include	damage to property/equipment environmental equipment/system failures financial/economic loss/failure industrial disputation market changes microbiological contamination natural disasters OH&S including disease political events product failure professional incompetence security failure (e.g. criminal or terrorist activities) supplier failures.
Implementation strategies may address:	change management strategies to engage users contingency arrangements developing a project team financial management identifying and seconding project personnel timelines and project stages product testing and trial regimes project milestones quality requirements reporting requirements risk management requirements stakeholder consultation, familiarisation and training strategies.
Stakeholders may include:	business partners customers executive management other employees public public agencies, especially regulators shareholders suppliers.
Business processes may include:	access and equity principles and practices business and performance plans collaborative or partnership arrangements confidentiality requirements defined resource parameters ethical standards existing technology, systems and processes goals, objectives, plans, systems and processes legal and organisational policies, guidelines and requirements OH&S policies, procedures and programs quality and continuous improvement processes and standards Quality Assurance (QA) or procedures manuals recording and reporting procedures security requirements team and business unit structures and focus.

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