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Elements and Performance Criteria

1. Prepare an operational plan
   • Research, analyse and document resource requirements to develop an operational plan in consultation with relevant stakeholders.
   • Develop and implement consultation processes as a part of the operational planning process.
   • Ensure the operational plan includes key performance indicators to measure organisational performance.
   • Develop and implement contingency plans for the operational plan.
   • Ensure the development and presentation of proposals for resource requirements is supported by a variety of information sources.
   • Obtain approval for the plan from relevant parties and explain the plan to relevant work teams and stakeholders.
2. Plan and manage resource acquisition
   • Determine resources according to productivity and budgetary requirement.
   • Develop and implement strategies to ensure that physical resources and services are acquired.
   • Allocate resources according to the operational plan.
3. Monitor and review operational performance
   • Develop, monitor and review performance systems and processes to assess progress in productivity plans and targets.
   • Analyse and interpret budget and actual financial information to monitor and review profit and productivity performance.
   • Identify areas of under-performance, recommend solutions and take prompt action to rectify the situation.
   • Negotiate recommendations for variations to operational plans and gain approval from stakeholders.
   • Develop and implement systems to ensure that procedures and records associated with documenting performance are managed.
4. Prepare an operational plan
   • Research, analyse and document resource requirements to develop an operational plan in consultation with relevant stakeholders.
   • Develop and implement consultation processes as a part of the operational planning process.
   • Ensure the operational plan includes key performance indicators to measure organisational performance.
   • Develop and implement contingency plans for the operational plan.
   • Ensure the development and presentation of proposals for resource requirements is supported by a variety of information sources.
   • Obtain approval for the plan from relevant parties and explain the plan to relevant work teams and stakeholders.
5. Plan and manage resource acquisition
   • Determine resources according to productivity and budgetary requirement.
   • Develop and implement strategies to ensure that physical resources and services are acquired.
   • Allocate resources according to the operational plan.
6. Monitor and review operational performance
   • Develop, monitor and review performance systems and processes to assess progress in productivity plans and targets.
   • Analyse and interpret budget and actual financial information to monitor and review profit and productivity performance.
   • Identify areas of under-performance, recommend solutions and take prompt action to rectify the situation.
   • Negotiate recommendations for variations to operational plans and gain approval from stakeholders.
   • Develop and implement systems to ensure that procedures and records associated with documenting performance are managed.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting a range of complex and technical documents, including relevant:

regulatory, legislative, licensing and organisational requirements

codes and standards

specifications

organisational policies

communicating effectively with a range of relevant parties to articulate complex ideas

analysing and evaluating reports

varying the operational plan and dealing with contingencies

interpreting, maintaining and checking records and documents

identifying opportunities for improved water management

monitoring assets to ensure performance meets specifications in management plans

analysing problems and applying appropriate remedial solutions

implementing and reviewing standard operating procedures

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

relevant legislation, standards and workplace policies and procedures

budgeting processes

performance monitoring systems and processes

methods for problem solving

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