Elements and Performance Criteria
- Define the crisis.
- Assess crisis and probable implications
- Identify and monitor secondary threats to situation
- Assess and evaluate data to determine process/system status
- Receive, collate and assess external information
- Identify probable cause of crisis from available information and resources
- Identify, allocate and confirm roles of personnel in the crisis management process.
- Establish contingency plans.
- Establish communications.
- Assess the crisis.
- Implement crisis management plan.
- Identify appropriate crisis management plan(s), including contingency plans if required
- Manage response in accordance with plan and available personnel/equipment
- Prioritise responses taking into account needs of stake holders
- Modify plan and deploy additional resources as required
- Monitor, evaluate and adjust restoration strategies as required.
- Document and review crisis and response.
- Manage post crisis operations