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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Conduct an issue analysis
  2. Scope community engagement activity or program
  3. Design community engagement activity or program
  4. Implement community engagement activity or program
  5. Report on the outcomes of community engagement
  6. Evaluate community engagement activity

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

working with diverse communities using a range of communication styles to suit different audiences and purposes

managing expectations

explaining complex and formal policies and concepts to a variety of audiences

facilitating community engagement including relationship building networking negotiation conflict management and risk management

responding to diversity including gender and disability

scoping designing and implementing community engagement activitiesprograms including project management time management and budget management

applying lateral thinking to provide solutions and overcome barriers to community engagement

evaluating community engagement activitiesprograms

applying workplace safety procedures to community engagement activities

detailing requirements writing recommendations and preparing community engagement reports requiring complex language structures and precision of expression

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to community engagement

community engagement theory principles practices and techniques

public sector ethics and codes of conduct

facilitationprocess management in the context of community engagement

principles of cultural awareness and crosscultural communication

social justice principles

organisational policies related to communication and the media

equal employment opportunity equity and diversity principles

workplace safety procedures relating to community engagement activities

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPCOMA Prepare for community engagement

PSPCOM501A Prepare for community engagement

PSPCOMA Build and maintain community relationships

PSPCOM503A Build and maintain community relationships

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVB Undertake research and analysis

PSPGOV504B Undertake research and analysis

PSPGOVA Undertake negotiations

PSPGOV507A Undertake negotiations

PSPGOVA Manage conflict

PSPGOV508A Manage conflict

PSPGOVA Provide leadership

PSPGOV511A Provide leadership

PSPGOVA Use complex workplace communication strategies

PSPGOV512A Use complex workplace communication strategies

PSPGOVA Facilitate change

PSPGOV514A Facilitate change

PSPLEGNB Promote compliance with legislation in the public sector

PSPLEGN501B Promote compliance with legislation in the public sector

PSPOHSA Monitor and maintain workplace safety

PSPOHS501A Monitor and maintain workplace safety

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see table following for examples

community engagement strategies developed and implemented in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

community information case studies or scenarios including current journals international case studies

community engagement theory principles practices and techniques

procedures and protocols for community engagement including occupational health and safety

policy and legislation related to community engagement

public sector values and codes of conduct

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when designing and implementing community engagement activitiesprograms including coping with difficulties irregularities and breakdowns in routine

community engagement strategies developed and implemented in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people


young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies





authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Key stakeholders may include:

all those who may be directly affected or may have a significant issue in the engagement process, including:


local residents

community leaders

community groups

ethnic communities

non-government organisations

public sector officers

private sector organisations/business community

other public sector agencies in all tiers of government

media organisations

elected public officials who may need to be briefed or provide approval throughout the process

public land committees of management

Options for engagement may include:



education and awareness campaigns

online consultation

deliberative processes

public meetings

consultation with stakeholders

response/s to questionnaires

media campaigns

community-based information

government announcements

correspondence with/to Members of Parliament

direct participation

scenario planning

think tanks

The level of community engagement may include:

information - a one-way relationship in which government disseminates appropriate and relevant information to citizens

consultation - a two-way relationship in which government asks for and receives the views of individuals or communities on issues that affect them directly or in which they may have a significant interest

active participation - opportunities for individuals and communities to propose options and be involved in government planning and decision making

Methods and techniques may include:

advisory bodies and steering committees




awareness activities or programs

public forums


face-to-face meetings and interviews

focus groups

value creation workshops

questionnaires (email, Internet or hard copy)


online interaction

negotiation tables

formal partnerships

citizens' juries


search conferences

deliberative polling

telephone interviews

written submissions

Barriers to community engagement may include:

access constraints

mobility issues

poor past experiences with engagement processes

time constraints

lack of interest in or commitment to the issues

lack of understanding about an actual issue - building knowledge and literacy, knowing the scenarios

lack of confidence or trust in government

previous over-consultation

lack of understanding or clarity about the engagement process

geographical isolation

socio-economic levels

diversity variables listed below

community perception that nothing ever comes from engagement with government - 'talk fest'

social capital gate keepers - residents who block broad participation

Community engagement risks may include:

political/ministerial imperatives

managing community expectations

adverse media attention

alternative agenda of interest groups

lack of commitment from decision makers

poor previous experiences with engagement

Those missed in the community definition may include:

those who may be affected by the engagement activity

those who have a significant interest in the engagement activity

Community diversity may include differences in:


cultural background


educational level

English language proficiency




family responsibilities


intellectual differences


interpersonal approach


learning styles

length of residence

life experience

marital status


physical differences




sexual orientation

socio-economic background

thinking styles

work experiences

working styles