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Elements and Performance Criteria

1. Design benchmarking approach
   • Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.
   • Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.
   • Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.
   • Prepare a project plan and have it approved.
2. Establish benchmarks
   • Identify key result areas for benchmarking in accordance with determined scope and objectives.
   • Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.
   • Confirm benchmarks or make arrangements to develop and/or use them.
3. Undertake benchmarking exercise
   • Establish and resource staffing arrangements.
   • Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.
   • Manage benchmarking exercise in accordance with timeframes and budgetary constraints.
4. Gather and analyse information
   • Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.
   • Encourage input to ensure outcomes are valid, reliable and useful for improving performance.
   • Gather organisational data, collate with information from consultation and analyse against benchmarks.
   • Discuss benchmarking findings with staff and management, and incorporate feedback into final results.
5. Report on and/or act on benchmarking outcomes
   • Write and present benchmarking report to meet audience needs.
   • Identify areas of excellence, strengths and recommendations for improvement in the report.
   • Develop a strategy for phased implementation of recommendations when required.
   • Preserve and store research information to provide historical data for subsequent benchmarking exercises.
   • Act upon and/or implement benchmarking outcome recommendations.
6. Design benchmarking approach
   • Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.
   • Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.
   • Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.
   • Prepare a project plan and have it approved.
7. Establish benchmarks
   • Identify key result areas for benchmarking in accordance with determined scope and objectives.
   • Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.
   • Confirm benchmarks or make arrangements to develop and/or use them.
8. Undertake benchmarking exercise
   • Establish and resource staffing arrangements.
   • Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.
   • Manage benchmarking exercise in accordance with timeframes and budgetary constraints.
9. Gather and analyse information
   • Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.
   • Encourage input to ensure outcomes are valid, reliable and useful for improving performance.
   • Gather organisational data, collate with information from consultation and analyse against benchmarks.
   • Discuss benchmarking findings with staff and management, and incorporate feedback into final results.
10. Report on and/or act on benchmarking outcomes
    • Write and present benchmarking report to meet audience needs.
    • Identify areas of excellence, strengths and recommendations for improvement in the report.
    • Develop a strategy for phased implementation of recommendations when required.
    • Preserve and store research information to provide historical data for subsequent benchmarking exercises.
    • Act upon and/or implement benchmarking outcome recommendations.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to benchmarking

planning and managing projects

interpreting organisational information

consulting with diverse stakeholders

writing recommendations and reports requiring formality of expression

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment, regulations, policies, procedures and guidelines relating to benchmarking

principles of benchmarking performance

organisational structure and functions, systems and processes

public sector standards including ethics and security relating to organisational information

project management

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