This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

handling files

handling mail

applying information security requirements

applying computer technology to data storage retrieval and presentation

converting one information type to another such as scanning

applying basic statistical and numerical manipulation

using problem solving and referring problems as required

communicating with colleagues and supervisors

responding to diversity including gender and disability

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation policies procedures and guidelines relating to information handling in the public sector such as confidentiality privacy security freedom of information

organisational procedures for handling information

electronic and manual filing systems

databases and data storage systems

equal employment opportunity equity and diversity principles

occupational health and safety and environmental procedures relating to information handling

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPGOVB Work in a public sector environment

PSPGOV201B Work in a public sector environment

PSPGOVB Use routine workplace communication techniques

PSPGOV202B Use routine workplace communication techniques

PSPGOVB Deliver a service to clients

PSPGOV203B Deliver a service to clients

PSPGOVB Access and use resources

PSPGOV204B Access and use resources

PSPGOVB Use technology in the workplace

PSPGOV207B Use technology in the workplace

PSPGOVA Write routine workplace materials

PSPGOV208A Write routine workplace materials

PSPOHSB Follow workplace safety procedures

PSPOHS201B Follow workplace safety procedures

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

workplace information handled in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to information in the public sector

case studies and workplace scenarios to capture the range of situations likely to be encountered when handling information

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when handling information including coping with difficulties irregularities and breakdowns in routine

workplace information handled in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

demonstration

observation

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Information may include:

Storage of information may include:

Legislation, policy and procedures may include: