This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

planning technology use

identifying work requirements and selecting the equipment and software application of best fit in terms of timeliness cost effectiveness occupational health and safety conditions

using a keyboard

using a range of technology applications

using communication to request advice receive feedback and work with others

applying problem solving in relation to routine problems

following manufacturers instructions

responding to diversity including gender and disability

applying public sector legislation such as occupational health and safety and environment in the context of using workplace technology

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation procedures and guidelines relating to the use of technology in the workplace

occupational health and safety procedures and regulations

logon backup virus protection and shutdown procedures for computer equipment

basic technical terminology in relation to reading manuals and help files

methods of detecting faults in and solving problems with business technology

equal employment opportunity equity and diversity principles

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to any of the generalist public sector specific units at Certificate II or above particularly

PSPGOVB Work in a public sector environment

PSPGOV201B Work in a public sector environment

PSPGOVB Use routine workplace communication techniques

PSPGOV202B Use routine workplace communication techniques

PSPGOVB Deliver a service to clients

PSPGOV203B Deliver a service to clients

PSPGOVB Access and use resources

PSPGOV204B Access and use resources

PSPGOVB Participate in workplace change

PSPGOV205B Participate in workplace change

PSPGOVB Handle workplace information

PSPGOV206B Handle workplace information

PSPGOVA Write routine workplace materials

PSPGOV208A Write routine workplace materials

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

use of equipment and application of software in a range of or more contexts or occasions over time

The unit relates to the application of technology as a transferable competency It is not necessary to assess or address an exhaustive range of equipment rather attention should be given to the different kinds of technology that can be used and the selection of the technology of best fit for the task Is it bettermore economical to print one master copy and photocopy multiples or print multiple copies direct from the computer I need a graph do I use a word processing or spreadsheet application

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to the use of technology in the workplace

case studies and workplace scenarios to capture the range of situations likely to be encountered when using technology in the workplace

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when using technology in the workplace including coping with difficulties irregularities and breakdowns in routine

correct use of equipment and application of software in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

demonstration

observation

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from workplace training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Technology covers all equipment used in the workplace and may include:

Software applications may include:

Use of technology may include:

Guidelines may include:

Routine maintenance may include:

Equipment faults may be identified or countered by:

Used consumables may include:

Environmental policies may cover: