Required skills

communication skills including clear and direct communication active listening and questioning techniques and responsive negotiation to liaise with contractors negotiate resolutions and report variations between contract and delivery of services

literacy and numeracy skills to understand written documentation accurately complete required documentation and reconcile final statements

problemsolving skills to identify discrepancies take corrective action and investigate disagreements

planning and organisational skills to review and evaluate contractor performance and coordinate end of service or renewed contracts

selfmanagement skills to act through selfdirection within scope of authority

Required knowledge

operation of supply arrangements resources management and workplace operating systems

contract formulation processes and authorities

workplace policies and procedures including business plans

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to successfully negotiate initial and ongoing contracts enforce contractual agreements including delivery timeframes and resolve contractual disputes

knowledge of negotiation relationship building and communication techniques

project or work activities to monitor multiple contracted services and supplies over a period of time so that the planning evaluation and monitoring aspects of this unit can be assessed to ensure consistency of performance and ability to respond to and evaluate different situations

Context of and specific resources for assessment

Assessment must ensure access to

appropriate computers communication technology and software programs to monitor contracted services and supplies

relevant documentation such as contractual agreements

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of candidate completing an evaluation of contracted services liaising with contractors and applying procedures for the authorisation of payments to contractors

written or verbal questioning to assess knowledge of workplace policies and procedures with regard to monitoring contracted services and supplies in the funeral services industry

review of workplace documents completed by candidate

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Contracted services and supplies may include:

Checks and evaluations may include:

Ongoing liaison may include:

Variations may include:

Appropriate personnel may include:

Workplace policies and procedures may include:

Payment may include:

Conditions of contract may include:

Legal and management advice may include: