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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan staffing needs of the pharmacy.
   • Interpret and use organisational information and pharmacy health-care standards, values and goals to inform own understanding of staffing requirements.
   • Analyse current and projected volume and type of work.
   • Assess existing team skills, knowledge and attitude to ensure access to required mix and level of skills.
   • Identify and document the need for additional staff to meet pharmacy human resource requirements based on analysis.
   • Ensure availability of appropriate human resource policies to support effective operation of staff and pharmacy.
2. Positively influence individuals and teams.
   • Encourage, value and reward individual and team contributions.
   • Develop rapport and nurture ongoing positive relationships with team members.
   • Communicate roles, responsibilities and expectations and promote individual and team work accountability.
   • Gain positive acceptance and support of information and ideas from team.
3. Make informed decisions.
   • Gather and analyse information relevant to issues under consideration.
   • Seek and consider feedback and new ideas from team members.
   • Encourage individuals and teams to actively participate in decision-making process.
   • Examine and assess risks and options and determine preferred course of action.
   • Communicate decisions to individuals and teams clearly and promptly.
   • Prepare plans to implement decisions after agreement by relevant individuals and teams.
   • Monitor implementation and impact of decisions using reliable feedback processes.
4. Review and respond to staff development needs.
   • Identify and document current and future staff development needs.
   • Provide ongoing personal advice, coaching and mentoring to build team skill base and performance.
   • Provide opportunities for staff development of skills and knowledge according to organisational policies.
   • Document and include cost of staff training and development in budgets and operational plans.
   • Provide staff feedback and direction on professional development needs.
5. Enhance the image of the business.
   • Conduct business in a way consistent with pharmacy health-care standards and values.
   • Identify any inappropriate values, standards and behaviour and promptly discuss with staff in a professional and constructive manner.
   • Act as a positive role model through high standards of personal performance.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the contexts of the job role, and:

take responsibility for leading a pharmacy team over a period of two months

analyse and plan for staffing levels and skill mix to meet workload, for the forthcoming twelve month trading period

plan and budget for staff skill development needs for a twelve month trading period

provide information to staff about roles, responsibilities and goals for two specific sales and service activities

actively involve team members in decision-making processes and develop and communicate clear outcomes and plans for two sales and service issues

conduct a counselling discussion in response to inappropriate workplace behaviour.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key features of pharmacy operational environments:

different job roles and boundaries of responsibility, including managerial roles

skills, knowledge and attitude required to fulfil pharmacy job roles

typical volume of work and staffing levels

key features of pharmacy industry health-care standards and values

format, content and use of:

human resource policies

job descriptions

staffing budgets

operational plans

different leadership styles and characteristics of effective leadership

techniques for motivating team members and building a team-oriented environment:

affirming respect for individual behaviour and differences

involving individuals and teams in decision making processes

providing encouragement and opportunities for skill development

recognising abilities, achievements and positive workplace behaviour

rewarding individuals and teams

methods for assessing staff skills, knowledge and behaviour

techniques for

decision making and their application to typical workplace issues

conflict resolution and staff counselling.

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